# Director, Program Customer Management at Bombardier

Bombardier is hiring a Director, Program Customer Management. Level rates it Little AI ●○○○; you can [apply on Bombardier](https://jobsbylevel.com/go/b60fa953-6839-4164-96aa-e7875c46a951?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Dorval, QC, CAN, H4S 1Y9.

## Details

- Company: [Bombardier](https://jobsbylevel.com/companies/bombardier)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Dorval, QC, CAN, H4S 1Y9
- Posted: September 29, 2026
- Apply: https://jobsbylevel.com/go/b60fa953-6839-4164-96aa-e7875c46a951?utm_medium=ai-agent

## Description

When applicable, Bombardier promotes flexible and hybrid work policies. Why join us? At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together. Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise. Bombardier’s Benefits Program With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: Insurance plans (Dental, medical, life insurance, disability, and more) Competitive base salary Retirement savings plan Employee Assistance Program Tele Health Program What are your contributions to the team? • Authorize the release of aircraft-specific configuration profiles required to initiate pre-production and production activities in accordance with customer specifications.Lead the team responsible for managing customer requests across all aircraft platforms, from initial requirements intake through to the delivery of clear, competitive, and executable solutions. • Serve as a strategic partner to Sales and customer-facing teams to understand commercial priorities, shape response strategies, and support business development opportunities. • Orchestrate cross-functional assessments of technical feasibility, costs, schedules, risks, and implementation strategies to enable timely and informed decision-making. • Ensure the profitability of customer requests by developing pricing, margin, and proposal recommendations in collaboration with Finance and Program teams, while maintaining alignment with company policies and business objectives. • Align and mobilize key stakeholders, including Engineering, Manufacturing Engineering, Supply Chain, Finance, Product Planning, and Operations, to deliver integrated and achievable customer solutions. • Establish and maintain a robust governance framework for request prioritization, approval, escalation, and tracking, with clear accountability, decision rights, and ownership. • Define, monitor, and report on key performance indicators related to responsiveness, quality of deliverables, profitability, request volume, and conversion rates. • Provide transparent communication to Sales organizations and senior leadership regarding request status, critical issues, required trade-offs, risks, and customer commitments. • Lead continuous improvement and digital transformation initiatives to enhance the speed, traceability, standardization, and overall effectiveness of customer request management processes. • Build and develop a high-performing and engaged team through clear objectives, talent development, succession planning, empowerment, and continuous enhancement of technical and commercial expertise. • Foster a customer-centric culture focused on collaboration, accountability, innovation, inclusion, and operational excellence. • Represent the Customer Request Management function in governance forums and executive reviews, providing recommendations on priorities, business opportunities, performance, and strategic direction. How to thrive in this role? You hold a university degree in Engineering, Business Administration, or a related field, or possess an equivalent combination of education and professional experience. You are a self-starter with the ability to identify, develop, and execute projects with minimal supervision. You are passionate about business aviation, customer experience, and continuously pushing the boundaries of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-program-customer-management-at-bombardier-0cb3d1

Source: https://jobsbylevel.com/jobs/director-program-customer-management-at-bombardier-0cb3d1

## Cite this page

Level. https://jobsbylevel.com/jobs/director-program-customer-management-at-bombardier-0cb3d1.

Get job alerts: https://jobsbylevel.com/newsletter