# Director, Regional Customer Operations at 3M

3M is hiring a Director, Regional Customer Operations in Taguig, Philippines. Level rates it Little AI ●○○○; you can [apply on 3M](https://jobsbylevel.com/go/4be483d2-01c0-47c1-a108-8a7a0f299f6d?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. PH, Taguig.

## Details

- Company: [3M](https://jobsbylevel.com/companies/3m)
- AI level: AI Level 1 (score 10 out of 100)
- Location: PH, Taguig
- Posted: August 25, 2026
- Apply: https://jobsbylevel.com/go/4be483d2-01c0-47c1-a108-8a7a0f299f6d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-regional-customer-operations-at-3m-8377dd

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/director-regional-customer-operations-at-3m-8377dd

## Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: The Impact You Will Make Regional Strategy & Operational Leadership Provide strategic leadership and overall direction for Customer Operations across the assigned region, ensuring alignment with global strategy, business priorities, and customer expectations. Translate enterprise and global Customer Operations strategies into clear regional priorities, operating plans, performance objectives, and measurable outcomes. Own regional operational performance across key measures including service levels, customer experience, quality, productivity, efficiency, backlog, responsiveness, and other critical business metrics. Establish strong operating rhythms, performance governance, and accountability mechanisms across countries, teams, and service areas. Identify emerging operational challenges and opportunities and take timely action to protect customer experience and business performance. Balance global process consistency with appropriate regional flexibility based on customer, market, regulatory, and business requirements. Customer Experience & Service Excellence Champion a customer-first operating culture and ensure customer experience remains central to operational decision-making. Leverage customer insights, operational analytics, trends, and voice-of-customer feedback to identify root causes and drive sustainable improvements. Lead the resolution of complex, high-impact, and executive-level customer issues and ensure systemic issues are addressed beyond immediate resolution. Partner with commercial and business leaders to understand changing customer expectations and translate them into operational capabilities. Drive continuous improvement in customer satisfaction, loyalty, accessibility, responsiveness, and overall service experience. Operational Excellence & Transformation Lead regional transformation initiatives focused on simplifying processes, improving service delivery, increasing productivity, and enhancing customer experience. Champion adoption of digital capabilities, automation, analytics, self-service solutions, and emerging technologies that improve scalability and effectiveness. Drive process standardization and continuous improvement while ensuring solutions remain appropriate for regional business requirements. Identify structural, process, technology, and capability gaps and develop strategies to address them. Lead significant organizational and operational change, ensuring effective stakeholder engagement, adoption, and sustained business results. Build a culture of continuous improvement, innovation, disciplined execution, and data-driven decision-making. People & Organizational Leadership Lead, develop, and inspire a diverse organization of leaders and teams across multiple countries, locations, and cultures. Build strong leadership capability and establish clear expectations for performance, accountability, collaboration, and customer focus. Develop succession pipelines and strengthen organizational capability through talent development, coaching, and strategic workforce planning. Partner with HR and business leadership on organization design, workforce strategy, capability development, and succession planning. Create an inclusive environment that enables teams to perform at their best and effectively collaborate across geographic and functional boundaries. Workforce, Capacity & Resource Management Ensure regional workforce and capacity strategies are aligned with customer demand, service expectations, business growth, and productivity objectives. Provide leadership over resource planning, demand forecasting, capacity management, and organizational requirements. Anticipate changes in customer demand and business

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-regional-customer-operations-at-3m-8377dd

Source: https://jobsbylevel.com/jobs/director-regional-customer-operations-at-3m-8377dd

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