# Director, SMB and Platform Risk at Checkout.com

Checkout.com is hiring a Director, SMB and Platform Risk in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Checkout.com](https://jobsbylevel.com/go/4f2bfe18-cd33-4229-9889-9a09add1216e?utm_medium=ai-agent).

AI Level 1, AI centrality 21 out of 100. London.

## Details

- Company: [Checkout.com](https://jobsbylevel.com/companies/checkout-com)
- AI level: AI Level 1 (score 21 out of 100)
- Location: London
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/4f2bfe18-cd33-4229-9889-9a09add1216e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-smb-and-platform-risk-at-checkout-com-299f2d

## Description

Company Description We’re Checkout.com . You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. About the Role As Director, SMB and Platforms Risk, you will own the first-line risk strategy and operating model for our SMB and platform sellers globally. You'll be based in London and report to the VP, Risk Operations. You will lead onboarding and monitoring teams in Mauritius and Mexico through local team leaders, and a BPO partner. You will partner with Product, Risk Analytics, Engineering and Commercial to make onboarding and monitoring scalable, measurable and proportionate to risk. We're looking for a programmatic, systems-minded risk leader who can design the operating model and run it day to day, protecting the business while enabling responsible growth. What You'll Do Set the risk strategy and operating model across the seller lifecycle: onboarding, risk-based tiering, review criteria, monitoring triggers and actions such as reserves, funds controls and termination. Partner with Product, Risk Analytics and Engineering to turn risk needs into clear requirements, decision logic and a prioritised automation roadmap. Define and track the KPIs that balance control, customer experience and cost, including straight-through processing, onboarding time, loss rates and alert precision. Lead operational performance across teams in Mauritius and Mexico through local leaders, setting priorities, procedures, SLAs, quality standards and capacity plans. Scale the operation as headcount grows: stand up additional teams as needed, govern BPO partners, and prioritise automation improvements. Close the loop between cases, losses and fraud patterns so that rules, thresholds, policy and product priorities keep improving. Own first-line control quality and audit readiness, with clear handoffs of risks, issues and remediation to second-line oversight. Represent SMB and Platforms Risk in governance, product and commercial forums, including risk-based pricing and bespoke platform deals. Hold a clear risk position while finding structured paths to yes. Apply AI and LLM-enabled tools to triage, case summarisation, QA and risk insight, with appropriate human review, data protection and audit trails. What We're Looking For Deep risk expertise in SMB acquiring, with a strong grasp of credit exposure, reserves, fraud and transaction monitoring across the seller lifecycle. Understanding of platform and PayFac models, including ISVs, marketplaces and merchant-of-record structures. Working knowledge of KYC/KYB and CDD, and of how onboarding controls connect to downstream risk. A programmatic mindset: you turn complex risk needs into operating models, requirements and roadmaps, make pragmatic trade-offs, and drive delivery. Proven operational leadership of distributed teams through local leaders, with rigour in capacity planning, SLAs, QA, procedures and control evidence. A track record of building or scaling automated onboarding and monitoring in a high-volume, low-touch environment. Data fluency: you set meaningful KPIs, interpret rule and model performance, and work with analytics teams to improve outcomes. Senior

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-smb-and-platform-risk-at-checkout-com-299f2d

Source: https://jobsbylevel.com/jobs/director-smb-and-platform-risk-at-checkout-com-299f2d

## Cite this page

Level. https://jobsbylevel.com/jobs/director-smb-and-platform-risk-at-checkout-com-299f2d.

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