# Director - SN Platform Manager at GSK

GSK is hiring a Director - SN Platform Manager for a remote role open to applicants in India. Level rates it Little AI ●○○○; you can [apply on GSK](https://jobsbylevel.com/go/54cffd9a-5409-4f1d-95e9-a00db29b20c6?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Remote (Bengaluru Luxor North Tower).

## Details

- Company: [GSK](https://jobsbylevel.com/companies/gsk)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Remote (Bengaluru Luxor North Tower)
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/54cffd9a-5409-4f1d-95e9-a00db29b20c6?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-sn-platform-manager-at-gsk-60c752

## Description

GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Job Purpose The ServiceNow (SN) Platform Manager is accountable for the stability, compliance, and evolution of the ServiceNow platform within the ServiceNow Platform and Enterprise Tools Domain. The role ensures that core ServiceNow platform is secure, resilient, compliant, and fit for purpose, supporting critical people processes across the organisation. Working closely with the ServiceNow Platform and Enterprise Tools Domain Lead, Product Managers, Solution Architects, and ServiceNow stakeholders, the Platform Manager translates functional priorities into a platform roadmap covering configuration, releases, integrations, data, and technical risk. The role provides technical leadership across platform operations, vendor management, and platform governance, ensuring ServiceNow solutions are operated and enhanced in line with enterprise standards, regulatory requirements, and long-term architectural direction. Key Responsibilities Own the end-to-end platform lifecycle for ServiceNow systems, including roadmap planning, configuration governance, release management, and platform evolution. Translate ServiceNow domain strategy into a platform roadmap, prioritising configuration changes, vendor releases, integrations, and technical improvements across ServiceNow. Provide direction to Product Owners and Analysts on what is delivered through platform configuration versus customisation, ensuring alignment with vendor best practice and enterprise architecture guidance. Act as the primary technical authority for ServiceNow platforms, ensuring solutions are compliant, secure, supportable, and aligned to enterprise and regulatory standards. Oversee vendor and system integrator relationships, managing delivery quality, roadmap alignment, release planning, and contractual obligations. Govern platform risk, controls, and compliance, embedding required controls (e.g. security, data protection, audit, payroll regulations) in partnership with Security, Risk, and Compliance SMEs. Coordinate platform changes across Product, Architecture, Data, Service Operations, and Change, ensuring operational readiness, documentation, and support models are in place prior to go-live. Act as an escalation point for platform stability, release issues, integration failures, and vendor-related risks, driving timely resolution and root cause remediation. Ensure effective integration management across ServiceNow, Identity, and downstream systems, working closely with Solution and Data Architects. Track and report platform performance KPIs (e.g. stability, release success, defect trends, audit findings, vendor performance), driving continuous improvement across the platform estate. Provide financial oversight of the domain, including product budgets and internal/external team resourcing costs, to inform strategic decision‑making and ensure alignment with GSK’s financial objectives. Education & Professional Qualifications Bachelor's or Master's degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience Industry certifications highly desirable (e.g. Agile Methodologies, CPM) Job Experience: Typically 18+ years’ experience in ServiceNow technology, platform management, or enterprise systems.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-sn-platform-manager-at-gsk-60c752

Source: https://jobsbylevel.com/jobs/director-sn-platform-manager-at-gsk-60c752

## Cite this page

Level. https://jobsbylevel.com/jobs/director-sn-platform-manager-at-gsk-60c752.

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