# Director, Software Engineering – Availability Engineering at Salesforce

Salesforce is hiring a Director, Software Engineering – Availability Engineering in San Francisco, United States. It pays $197k-$314k a year and Level rates it Little AI ●○○○; you can [apply on Salesforce](https://jobsbylevel.com/go/ea81d412-74dd-4505-9c43-686e04225667?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. California - San Francisco.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 20 out of 100)
- Location: California - San Francisco
- Salary: $197k-$314k
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/ea81d412-74dd-4505-9c43-686e04225667?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-software-engineering-availability-engineering-at-salesforce-035d04

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You'll Be Doing & Why It Matters AEGIS is the availability engineering cloud that makes reliability a core feature of how Salesforce ships change. We own one prevent → respond → analyze → enforce loop across the availability lifecycle. Every risk signal becomes a safer change, and every incident should become lasting prevention. We use data, AI, and distributed systems to move the company from incident handled to incident prevented . We are looking for a full-spectrum engineering leader to own a portfolio of services that are critical to Salesforce's availability posture. This is not just a service-delivery role. You will own programs end to end: the technical direction, the program execution, the product strategy, and the people who build and run these systems. A launch is just the beginning of the job. The goal is adoption across thousands of service teams, healthy operations, and measurable improvement in availability. Core Responsibilities & Scope Own the architecture, reliability, scalability, and security of services that gate change for the entire company Set a high bar for operational excellence: SLOs, on-call health, incident response, PRB and CAR follow-through, and technical debt management Apply AI and automation where they measurably move availability outcomes Bring the technical depth to challenge designs, spot risk early, and represent your portfolio in architecture reviews Lead an organization of experienced engineers. Hire, develop, and retain outstanding talent Build high-ownership teams where engineers understand the why and own outcomes, not just features Foster an inclusive, high-trust culture. Give direct, timely feedback and manage performance clearly and fairly Communicate with clarity and brevity to executives, peers, and partner organizations Own each program from problem definition through engineering implementation, rollout, adoption, operationalization, and measured outcome, including the work that sits outside your team's codebase Define success metrics before work begins and report progress against them to Engineering leadership Drive cross-organizational engineering efforts across Release, Change, Incident, and Problem engineering and service owners. Line up stakeholders and manage dependencies proactively and effectively Run predictable planning and execution: roadmaps, milestones, and crisp status reporting Own change management for every launch: communications, enablement, runbooks, support channels, and driving adoption according to the program's intended outcome Act as the accountable product owner for your portfolio. Know your internal customers, their pain points, and what success looks like for them Set a multi-year vision and roadmap for each service, tied to the company's availability strategy Prioritize solutions by availability impact and maintainability. Make clear tradeoff decisions, say no when needed, and explain why Close the loop after launch: instrument usage and outcomes, gather feedback, and iterate Minimum Requirements A related technical degree or equivalent practical experience 10+ years of software engineering experience, including 5+ years leading

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-software-engineering-availability-engineering-at-salesforce-035d04

Source: https://jobsbylevel.com/jobs/director-software-engineering-availability-engineering-at-salesforce-035d04

## Cite this page

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