# Director, Strategic Planning at Samsung Electronics

Samsung Electronics is hiring a Director, Strategic Planning. Level rates it Little AI ●○○○; you can [apply on Samsung Electronics](https://jobsbylevel.com/go/8f2dddba-b2d8-441c-8215-d7eece2448d1?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. 6555 Excellence Way, Plano, TX, USA.

## Details

- Company: [Samsung Electronics](https://jobsbylevel.com/companies/samsung-electronics)
- AI level: AI Level 1 (score 33 out of 100)
- Location: 6555 Excellence Way, Plano, TX, USA
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/8f2dddba-b2d8-441c-8215-d7eece2448d1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-strategic-planning-at-samsung-electronics-f7b5a0

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/director-strategic-planning-at-samsung-electronics-f7b5a0

## Description

Position Summary This role is not eligible for immigration sponsorship Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Summary: Samsung Electronics America is seeking a Director of Strategic Planning to shape the future of Customer Satisfaction (CS) across North America. Reporting to the Executive Director of NAHQ Customer Satisfaction, this leader will translate customer insight into enterprise strategy — setting the vision, priorities, and roadmap that elevate customer experience, retention, and brand loyalty across the region. This is a high-visibility role for a strategic, data-driven leader who thrives at the intersection of analytics, cross-functional collaboration, and executive influence. You will partner directly with senior leadership across SEA and SECA to define the CS organization's vision and mission, identify growth opportunities, and ensure every customer-facing initiative is coherent, measurable, and aligned to Samsung's broader business objectives. Success in this role requires strong executive presence, sharp analytical judgment, and the ability to move fluidly between big-picture strategy and hands-on execution — building consensus across departments, regions, and cultures. Role and Responsibilities Role & Responsibilities: Samsung Electronics America is seeking a Director of Strategic Planning to shape the future of Customer Satisfaction (CS) across North America. Reporting to the Executive Director of NAHQ Customer Satisfaction, this leader will translate customer insight into enterprise strategy — setting the vision, priorities, and roadmap that elevate customer experience, retention, and brand loyalty across the region. This is a high-visibility role for a strategic, data-driven leader who thrives at the intersection of analytics, cross-functional collaboration, and executive influence. You will partner directly with senior leadership across SEA and SECA to define the CS organization's vision and mission, identify growth opportunities, and ensure every customer-facing initiative is coherent, measurable, and aligned to Samsung's broader business objectives. Success in this role requires strong executive presence, sharp analytical judgment, and the ability to move fluidly between big-picture strategy and hands-on execution — building consensus across departments, regions, and cultures. Responsibilities and Duties: Strategic Planning & Governance Own and continuously evolve core CS strategy and planning documents, including the Service Channel Strategy, Customer Management Excellence Strategy, and annual management planning. Deliver rigorous analytical support for cross-departmental and multi-functional business decisions, including market-level improvement plans and market intelligence drawn from primary and secondary research. Performance & KPI Management Lead Customer Satisfaction Division KPI management, tracking regional and service-type performance trends and driving improvement actions. Produce data-driven analytical performance reports for leadership review. Partner

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