# Director, Subject Matter Expert – Chargebacks at Mastercard

Mastercard is hiring a Director, Subject Matter Expert – Chargebacks in Bogotá, Colombia. Level rates it Little AI ●○○○; you can [apply on Mastercard](https://jobsbylevel.com/go/16acf8c2-1c2d-40dd-a1ad-cbfcebfde3aa?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Bogota, Colombia.

## Details

- Company: [Mastercard](https://jobsbylevel.com/companies/mastercard)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Bogota, Colombia
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/16acf8c2-1c2d-40dd-a1ad-cbfcebfde3aa?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=director-subject-matter-expert-chargebacks-at-mastercard-407517

## Description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary R-294107: Director, Subject Matter Expert – Chargebacks DIRECTOR, SUBJECT MATTER EXPERT – CHARGEBACKS ROLE DESCRIPTION Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Advisors & Consulting Services Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the client’s overall strategy, performance, and operations. Positions for different specializations and levels are available in separate job postings. Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: https://careers.mastercard.com/us/en/consulting-specializations-at-mastercard Title And Summary Director, Subject Matter Expert – Chargebacks, Advisors & Consulting Services As a Senior Managing Consultant and Chargebacks Subject Matter Expert, you will be a trusted client business advisor, and lead Chargebacks and Payment Operations optimization client engagements across a range of financial service institutions. You will lead engagement teams to best in class insights and project deliverables. Leading the work of the project Delivery team, you will provide Chargebacks and other Payment Operations subject matter or industry expertise, be a resource to others to identify creative and efficient solutions and guide the team to business-focused solutions and recommendations that drive client value. Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks. You will mentor and coach junior teammates inside and outside of direct engagement teams and engender effective contribution to Mastercard’s knowledge management and best practices within Chargebacks. At Mastercard, you are expected to not only have a tremendous impact in transforming our clients, but also have a leading role in shaping the organization’s future. Roles and Responsibilities Client Impact Lead client engagements across

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/director-subject-matter-expert-chargebacks-at-mastercard-407517

Source: https://jobsbylevel.com/jobs/director-subject-matter-expert-chargebacks-at-mastercard-407517

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