# DPS APAC Digital Customer Platforms Lead at Johnson & Johnson

Johnson & Johnson is hiring a DPS APAC Digital Customer Platforms Lead in Shanghai, China. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/0023a124-c2db-4728-bdde-9828f950c071?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Shanghai, China.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Shanghai, China
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/0023a124-c2db-4728-bdde-9828f950c071?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=dps-apac-digital-customer-platforms-lead-at-johnson-johnson-cae2a7

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/dps-apac-digital-customer-platforms-lead-at-johnson-johnson-cae2a7

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Technical Customer Service Job Category: Professional All Job Posting Locations: Pune, Maharashtra, India, Shanghai, China, Suzhou, Jiangsu, China Job Description: APAC Digital Customer Platforms Lead DePuy Synthes is recruiting for a Digital Customer Platforms Lead. Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programmes, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Job Overview The Digital Customer Platforms Lead is responsible for the business ownership, coordination and continuous improvement of the digital platforms and satellite systems that support Customer Service across the Asia Pacific (APAC) region. Acting as the functional SME lead for APAC, this role owns the business process and user experience view of the end-to-end digital customer journey across diverse markets, customer segments, languages and levels of digital maturity. The role ensures platforms such as EDI, DSOS, SFDC, Genesys, OCR and related customer interaction channels are understood, governed, prioritised and improved in line with APAC market needs. Working closely with APAC Customer Service, Commercial, Supply Chain, Finance, Technology, the RPA/AI Lead and external customers, the role translates regional and market requirements into practical platform enhancements that improve ease of doing business, service efficiency, data quality, self-service adoption, assisted service effectiveness and customer experience. Key Responsibilities Act as the functional SME lead for Customer Service digital platforms, self-service channels, assisted service tools and customer interaction channels across APAC. Provide business ownership and day-to-day coordination across EDI, customer portals, DSOS, SFDC, Genesys, OCR and related satellite systems supporting APAC digital ordering, self-service and assisted service. Maintain a clear view of platform performance, customer and user pain points, adoption trends, issue themes and enhancement priorities across APAC markets, recognising differences in market maturity, language, regulation and customer operating models. Engage APAC market and regional stakeholders to capture local requirements and translate them into clear business needs, user stories, process requirements and enhancement requests for Technology and delivery partners. Support regional governance, prioritisation and tracking of platform enhancements,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/dps-apac-digital-customer-platforms-lead-at-johnson-johnson-cae2a7

Source: https://jobsbylevel.com/jobs/dps-apac-digital-customer-platforms-lead-at-johnson-johnson-cae2a7

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