# DUV Fab Team Supervisor at ASML

ASML is hiring a DUV Fab Team Supervisor. Level rates it Little AI ●○○○; you can [apply on ASML](https://jobsbylevel.com/go/69d34311-34d4-4ed4-a396-cadcd3a7d30e?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Kumamoto, Japan.

## Details

- Company: [ASML](https://jobsbylevel.com/companies/asml)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Kumamoto, Japan
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/69d34311-34d4-4ed4-a396-cadcd3a7d30e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=duv-fab-team-supervisor-at-asml-06f90a

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/duv-fab-team-supervisor-at-asml-06f90a

## Description

Context We are looking for a People Manager / Supervisor to lead a customer support team responsible for DUV systems in Kumamoto, Japan. This role combines people leadership, operational management, and customer-facing responsibilities. The successful candidate will lead a team of 10 or more engineers and will be responsible for building a strong, collaborative, and sustainable team capable of delivering high-quality customer support in a dynamic environment. As a People Manager, you will coach and develop team members, manage workload and resource allocation, monitor employee well-being, and create an environment where team members can perform at their best. At the same time, you will act as one of the key interfaces with the customer. This includes maintaining daily communication, providing clear updates on system status and operational priorities, managing customer expectations, and ensuring appropriate escalation and help requests when additional support is required. As this is a relatively new customer and operation, the role requires someone who is comfortable working in an evolving environment, establishing effective ways of working, and building trusted relationships with both the customer and internal stakeholders. Requirements Language: Communication skills in English and Mandarin are required. Substantial experience in field operations, customer support, service operations, or people management, preferably in a technical environment. Demonstrated experience in leading, coaching, or influencing teams in a complex and customer-facing environment. People leadership skills, with the ability to coach individuals, develop capabilities, manage workload, and support employee well-being. Interpersonal and communication skills, with the ability to communicate effectively across different organizational levels and cultures. Ability to operate effectively in a multicultural environment and adapt to differences in culture, communication styles, and customer expectations. Ability to remain calm, structured, and solution-oriented when dealing with operational challenges, changing priorities, or customer escalations. Strong sense of ownership and the ability to balance customer priorities, operational needs, and team sustainability. Experience in the semiconductor equipment or high-tech service industry is preferred. Experience working with international teams and multiple stakeholders is preferred. Responsibilities People Leadership & Team Development Lead and manage a team of 10 or more engineers, creating an environment in which people can collaborate effectively and perform at their best. Coach and develop team members through regular feedback, guidance, and development discussions. Build and maintain strong working relationships and mutual trust among team members. Manage workload and resource allocation to ensure sustainable team performance. Monitor team well-being and proactively address workload, motivation, or organizational concerns. Encourage collaboration, knowledge sharing, accountability, and continuous improvement within the team. Support the development of both individual capabilities and overall team maturity. Customer & Stakeholder Management Act as a key interface between the customer and internal support organization. Establish and maintain trusted relationships with both internal and external stakeholders. Maintain close day-to-day communication with the customer regarding system status, operational priorities, risks, and recovery activities. Clearly communicate technical and operational situations in a way that supports customer understanding and decision-making. Manage customer expectations while maintaining a strong commitment to customer satisfaction and service quality. Understand customer priorities and translate them into clear actions and priorities for the support organization. Handle difficult or sensitive customer situations professionally and constructively. Operational Management & Escalation

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