# Dynamics 365 (D365) Software Engineer at Commonwealth Bank of Australia

Commonwealth Bank of Australia is hiring a Dynamics 365 (D365) Software Engineer. Level rates it Works on AI ●●●○; you can [apply on Commonwealth Bank of Australia](https://jobsbylevel.com/go/5238194c-3acc-433f-b1b5-aef00e242910?utm_medium=ai-agent).

AI Level 3, AI centrality 67 out of 100. Sydney CBD Area.

## Details

- Company: [Commonwealth Bank of Australia](https://jobsbylevel.com/companies/commonwealth-bank-of-australia)
- AI level: AI Level 3 (score 67 out of 100)
- Location: Sydney CBD Area
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/5238194c-3acc-433f-b1b5-aef00e242910?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=dynamics-365-d365-software-engineer-at-commonwealth-bank-of-australia-f3182b

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/dynamics-365-d365-software-engineer-at-commonwealth-bank-of-australia-f3182b

## Description

Dynamics 365 Software Engineer | Contact Centre & AI Build Dynamics 365, AI agent and automation capabilities that make IT support simpler, smarter and increasingly autonomous. Solve meaningful engineering challenges across contact centre, AI and enterprise automation in a team focused on improving colleague experiences. Work at the intersection of Dynamics 365, Copilot Studio, Power Platform, Azure services and enterprise integrations as CommBank continues to advance its technology and AI capabilities. Do Work That Matters Join our Contact Centre Intelligence Squad within the Intelligent Digital Experience Centre of Excellence, where we are creating more effortless, intelligent ways for colleagues to access help, resolve issues and interact with workplace technology. As a Dynamics 365 Software Engineer, you’ll engineer contact centre, automation and AI capabilities that reduce manual IT support and enable issues to be identified, understood and increasingly resolved autonomously. You’ll work across intelligent routing and omnichannel experiences through to AI agents for Quality Assurance, Knowledge Management and Customer Intent. This work also aligns strongly with CommBank’s broader technology ambition to scale Agentic and GenAI securely and responsibly across the organisation. See yourself in our team You’ll work alongside engineers and squad members to design, build, test, deploy and continuously improve production-grade solutions. You will: Engineer and enhance Dynamics 365 Contact Centre, Customer Service, Omnichannel and Dataverse capabilities. Build intelligent routing, workstreams, queues, agent workspaces and case-management solutions across voice, chat, SMS and other channels. Design AI-powered agents in Microsoft Copilot Studio that can understand interactions, reason over enterprise knowledge and take appropriate actions. Develop automation that combines deterministic workflows with AI to identify, progress and resolve repeatable IT support scenarios. Build secure integrations between Dynamics 365 and platforms such as ServiceNow, telephony/CTI and other enterprise applications using APIs, connectors and Azure integration services. Apply engineering practices across source control, CI/CD, testing, deployment, observability and application lifecycle management. Build appropriate security, exception handling, auditing, guardrails and human escalation into production automation and AI. Use telemetry and operational insights to troubleshoot solutions and continuously improve the capabilities owned by the squad. We’re interested in hearing from people who: Will bring strong hands-on Dynamics 365 engineering capability combined with an automation mindset and an interest in building AI that works safely in production. You’re comfortable moving between low-code and pro-code development and connecting solutions with complex enterprise systems. Hands-on experience with Microsoft Dynamics 365 Customer Service, Contact Centre or Omnichannel, including Dataverse. Experience designing or engineering AI agents with Microsoft Copilot Studio, including orchestration, actions, grounding, prompts and tool/API integration. Strong Power Platform capability across Power Automate and Power Apps, with experience using C#/.NET, plugins and JavaScript/TypeScript where appropriate. Experience designing or engineering AI agents in D365 and Microsoft Copilot Studio, including orchestration, actions, grounding, prompts and tool/API integration. Understanding of production AI practices including evaluation, observability, guardrails, human-in-the-loop controls and responsible AI. Sound software engineering practices across testing, source control, CI/CD, security, reliability, troubleshooting and maintainable solution design. Working with us: At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all

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Source: https://jobsbylevel.com/jobs/dynamics-365-d365-software-engineer-at-commonwealth-bank-of-australia-f3182b

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Level. https://jobsbylevel.com/jobs/dynamics-365-d365-software-engineer-at-commonwealth-bank-of-australia-f3182b.

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