# E2E Content and Customer Experience Design Specialist (12m Fixed Term Contract) at Sainsbury's

Sainsbury's is hiring an E2E Content and Customer Experience Design Specialist (12m Fixed Term Contract) in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Sainsbury's](https://jobsbylevel.com/go/eb3cb75b-1003-43f4-b181-223480b15fba?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. London, London, United Kingdom.

## Details

- Company: [Sainsbury's](https://jobsbylevel.com/companies/sainsbury-s)
- AI level: AI Level 1 (score 31 out of 100)
- Location: London, London, United Kingdom
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/eb3cb75b-1003-43f4-b181-223480b15fba?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=e2e-content-and-customer-experience-design-specialist-12m-fixed-term-contract-at-sainsbury-s-e24ec0

## Description

At Sainsbury’s we believe that the customer should be at the heart of everything we do. Customer Experience (CX) is our brand in action, bringing our purpose to life through every customer interaction across all Sainsbury’s brands and channels. In the CX team you’ll work on our biggest strategic priorities, helping to change and transform how customers shop and interact with us, while driving the commercial growth, loyalty and lifetime value that comes from more satisfied customers. As an E2E Content and Customer Experience Design Specialist within Groceries Online, you will shape and improve end-to-end customer journeys by interrogating as-is experiences and designing clear, evidence-led to-be journeys. You will identify customer pains and opportunities, recommend practical, commercially valuable solutions, and lead the creation of journey maps and service blueprints across digital journeys such as websites, apps, checkout and loyalty, working closely with operational and service teams where journeys span contact centres, fulfilment or in-store interactions. This is a hybrid role, bringing together content design/strategy and service design. You’ll work in an agile, collaborative environment alongside colleagues in insights, product, technology, marketing, operations and transformation, using data, research and testing to inform your design decisions and measure impact. You’ll join a fast-moving area of the business undergoing significant change, with clear support for your ongoing development, a collaborative culture, flexible ways of working and a broad range of colleague benefits. What you’ll be accountable for Contributing to the identification, definition and delivery of end-to-end content and customer experience recommendations for Groceries Online journeys, aligned to Sainsbury’s CX strategy and priorities. Creating and maintaining as-is and to-be customer journey maps and service blueprints, using user-centred design methods, data-informed test-and-learn approaches and strong content design. Planning and facilitating workshops with stakeholders and, where appropriate, customers, to explore journey problems, define opportunities and shape future-state journeys. Championing the voice of the customer by organising and contributing to user research and usability testing, using insight to inform and validate design decisions. Designing and delivering content in line with brand, tone of voice and content design standards, guiding customers clearly through digital and service touchpoints. Developing and applying content patterns, messaging frameworks and reusable components to drive consistency, scalability and efficiency. Embedding inclusive and accessible design principles in all your work, so experiences meet the needs of customers of all abilities and contexts. Partnering closely with product, tech, operations and CX colleagues to make sure changes align with CX principles and standards and deliver agreed business and customer outcomes. What experience you’ll need to bring (essential skills) This is a hybrid role, bringing together content design/strategy and service design disciplines. Experience in Content Design, Service Design or Customer Experience is required. Strong creative and problem‑solving capability across both digital and service contexts, with the ability to translate insight into practical experience improvements. Ability to work in end‑to‑end journey design and consultative modes, representing customer needs while balancing business objectives. Confidence collaborating with and influencing a broad range of stakeholders using design thinking methods, including workshops, journey mapping and service blueprinting. A strong grounding in content design practice, including content models, messaging hierarchies, taxonomies and reusable patterns that support coherent experiences across channels. Proven ability to work collaboratively in fast‑paced, complex environments, partnering effectively across product,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/e2e-content-and-customer-experience-design-specialist-12m-fixed-term-contract-at-sainsbury-s-e24ec0

Source: https://jobsbylevel.com/jobs/e2e-content-and-customer-experience-design-specialist-12m-fixed-term-contract-at-sainsbury-s-e24ec0

## Cite this page

Level. https://jobsbylevel.com/jobs/e2e-content-and-customer-experience-design-specialist-12m-fixed-term-contract-at-sainsbury-s-e24ec0.

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