# EAP Clinician (Day Shift) at Lyra Health

Lyra Health is hiring an EAP Clinician (Day Shift) for a remote role open to applicants in South Africa. Level rates it Little AI ●○○○; you can [apply on Lyra Health](https://jobsbylevel.com/go/99e75500-bd69-4f95-91c8-424f2cd245e4?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Remote (South Africa).

## Details

- Company: [Lyra Health](https://jobsbylevel.com/companies/lyra-health)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Remote (South Africa)
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/99e75500-bd69-4f95-91c8-424f2cd245e4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=eap-clinician-day-shift-at-lyra-health-ae744d

## Prepare for this job

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## Description

About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. Role Overview: Lyra Southern Africa are recruiting an Afrikaans and English speaking EAP Clinician to assist with the National Support Centre Department. Reporting to the NSC Team Leader, you will play a key role in supporting the company’s period of growth and change and be a role model for the expected behaviours and attitudes. Location: Hybrid , to be based in South Africa . The successful individual must be based within a 100km radius at either Johannesburg, Cape Town or Durban Lyra office. Hours: This is a full time permanent weekday position. Shifts: The successful individual must be willing and able to on a 4 Week Shift Rotation as required by the role i.e. a weekly rotational roster; Morning, Afternoon and Evening. Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion. WiFi: While working off-site/remotely, the successful individual must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or loadshedding at home, staff will be required to work from the office. Key Responsibilities To provide the first point of contact for employees accessing Lyra Southern Africa services To provide all the services to which the caller is entitled to in a professional and respectful manner and to standards agreed To accurately capture all information on the database pertinent to the clinical management of the case To adhere to all clinical protocols and procedures as laid out by Clinical Management To adhere to the operational standards as set out by Operational Management Qualifications: Minimum of a Master's Qualification as a Clinical/Counselling/Educational Psychologist and current registration as such with the HPCSA Minimum of an Honour’s Qualification as a Clinical Social Worker and current up to date registration with the SACSSP Minimum of a BPsych Degree with up to date registration at the HPCSA as a Registered Counsellor Minimum of a Masters Degree in Psychology with up to date registration at the HPCSA as a Psychologist (Clinical/Counselling/Educational/Industrial) Candidates must be able to undertake counselling in English AND at least one African language. Ability to provide counselling within a short-term framework Minimum Skillset Required Ability to conduct in the moment risk assessments when required Ability to function within a structured call centre environment Taking ownership and having a pragmatic problem solver mindset Knowledge about and skilled in providing Solution Focused Therapy to clients " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and

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