# Economic Crime Investigator at Nationwide

Nationwide is hiring an Economic Crime Investigator. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/048229b3-f88d-48c6-a2bf-0692bce3c090?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Swindon, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Swindon, United Kingdom
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/048229b3-f88d-48c6-a2bf-0692bce3c090?utm_medium=ai-agent

## Description

As an Economic Crime Investigator within the Fraud Team, you’ll be on the front line protecting our customers from fraud. You’ll work alerts and speak directly with customers by telephone about suspected fraudulent account activity, using skilled, in depth profiling skills and questioning to understand each situation and investigate suspicious transactions. You’ll identify whether a payment is fraudulent and provide clear, practical guidance to help customers protect themselves from future fraud. As part of your training, you’ll gain a strong understanding of how our wider fraud teams operate and work together. No previous fraud experience is required — we’ll provide comprehensive training to set you up for success. Our Financial Crime team protects Nationwide and its customers from all types of financial crime. Our team has an outstanding reputation, captivating subject matter and industry leading results that will see you work alongside detection systems, reacting to ever changing methods of financial crime, whilst striving to deliver exceptional customer experience. This role is working full time, 35 hours per week, Monday to Friday including 1-in-4 weekends. Your shifts will be between 8am-8pm. We're currently recruiting for an 11 th January 2027 start date. Please only apply if you can commit to this time frame and note that no annual leave will be permitted during the first two months in this role while you undertake training. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Using strong questioning and listening skills coupled with, strong investigative and profiling skills, you’ll investigate payments to determine whether fraud is taking place and where necessary you will use outbound telephony to investigate directly with the customer. This is a role that requires curiosity, empathy and confidence. You’ll ask the right questions, think critically and deliver excellent customer service, often during sensitive or high-pressure situations. Working closely with other Fraud teams, you’ll play a vital role in stopping money from leaving our members’ accounts for fraudulent activity. You’ll have the freedom to make informed decisions, backed by the support of your team and colleagues across Nationwide, ensuring you always act in the best interests of our customers. About you As a minimum requirement, you will have: Excellent verbal communication skills having previous experience in a telephony environment or customer service environment A willingness to learn and be curious A proven track record of providing excellent customer service and examples of where you have gone above and beyond for your customers Experience of handling challenging conversations with a wide range of people A team player ethos, and be someone who can collaborate across many teams The ability to work alone and organise your own workload Great decision-making skills and feel confident with having accountable freedom Good working knowledge of Microsoft systems, such as Outlook, Teams, and other Office applications Our customer first behaviours put customers and members at the heart of how we work together. They are the set of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/economic-crime-investigator-at-nationwide-34762c

Source: https://jobsbylevel.com/jobs/economic-crime-investigator-at-nationwide-34762c

## Cite this page

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