# Engineer, Digital Service Support (Field) at ADNOC

ADNOC is hiring an Engineer, Digital Service Support (Field) in Abu Dhabi, United Arab Emirates. Level rates it Little AI ●○○○; you can [apply on ADNOC](https://jobsbylevel.com/go/83931253-21b2-493c-bd60-97b8366f83d9?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Abu Dhabi, United Arab Emirates.

## Details

- Company: [ADNOC](https://jobsbylevel.com/companies/adnoc)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Abu Dhabi, United Arab Emirates
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/83931253-21b2-493c-bd60-97b8366f83d9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=engineer-digital-service-support-field-at-adnoc-551878

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/engineer-digital-service-support-field-at-adnoc-551878

## Description

JOB PURPOSE: The Digital Service Support Engineer is responsible for developing and maintaining a comprehensive system for tracking and documenting compliance-related activities. This role includes providing training on compliance matters, conducting regular compliance audits, and continuously updating support policies and procedures. The aim is to ensure adherence to industry standards and regulatory requirements, thereby maintaining the integrity of support operations. Additionally, the role involves organizing regular stakeholder meetings to discuss and resolve issues, engaging with external partners for alignment of support services, and fostering collaborative relationships with internal teams. Acting as the primary contact for escalated support issues, the engineer ensures timely and effective resolution of complex situations, contributing to operational efficiency and the organization's reputation for high service standards. KEY ACCOUNTABILITIES: Job Specific Accountabilities System Support • Perform regular system checks and provide support tasks to ensure all Digital Solutions systems are operating optimally and efficiently. • Identify, diagnose, and troubleshoot technical issues within the Digital Solutions infrastructure to prevent potential disruptions and minimize downtime. • Coordinate with external vendors and suppliers to facilitate system updates, maintenance, and repairs, ensuring all services meet the required standards. • Monitor and follow up on incidents or issues pending or open with the assigned Digital Solutions team, ensuring timely resolution and support. • This role emphasizes technical support and engineering tasks to uphold the efficient operation of Digital Solutions within ADNOC Distribution. Reporting and Documentation • Prepare timely and accurate departmental statements and reports to meet departmental requirements, policies, and standards. • Maintain and update project files to track service delivery and record project progress. • Collect customer feedback on support services to analyse service shortcomings and present findings to the Digital Solutions Senior Engineer for review and possible support mechanism adjustments. Customer Service Enhancement • Develop strategies for improving customer service through enhanced digital support, ensuring customer satisfaction and fostering loyalty. • Implement feedback mechanisms to continually assess and improve the quality of service provided by the Digital Solutions team. • Collaborate with the marketing and communications teams to inform customers about new digital services and support options, enhancing the overall customer experience. Support System Optimization • Conduct regular evaluations and updates of support processes to ensure they are operating optimally and efficiently. • Coordinate with external vendors and suppliers to facilitate the delivery of support services, ensuring all services meet the required standards. Customer Service Enhancement • Develop strategies for improving customer service through enhanced digital support, ensuring customer satisfaction and fostering loyalty. • Implement feedback mechanisms to continually assess and improve the quality of service provided by the Digital Solutions team. • Collaborate with the marketing and communications teams to inform customers about new digital services and support options, enhancing the overall customer experience. Data Monitoring and Analysis • Monitor and analyse support service data to identify trends, areas for improvement, and opportunities for innovation. • Develop and implement data collection methods to capture key performance metrics. • Use data analytics tools to interpret data and generate actionable insights. • Provide regular reports to senior management to inform decision-making and strategic planning. • Identify and address gaps in service delivery through data-driven strategies. Generic Accountabilities Supervision • Plan, supervise and coordinate all activities

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/engineer-digital-service-support-field-at-adnoc-551878

Source: https://jobsbylevel.com/jobs/engineer-digital-service-support-field-at-adnoc-551878

## Cite this page

Level. https://jobsbylevel.com/jobs/engineer-digital-service-support-field-at-adnoc-551878.

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