# Engineer, Global Integrated Command Centre at Prudential plc

Prudential plc is hiring an Engineer, Global Integrated Command Centre. Level rates it Little AI ●○○○; you can [apply on Prudential plc](https://jobsbylevel.com/go/0bb37993-63bd-47a8-a63c-26640eefcc45?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Kuala Lumpur (Group Head Office).

## Details

- Company: [Prudential plc](https://jobsbylevel.com/companies/prudential-plc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Kuala Lumpur (Group Head Office)
- Posted: September 30, 2026
- Apply: https://jobsbylevel.com/go/0bb37993-63bd-47a8-a63c-26640eefcc45?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=engineer-global-integrated-command-centre-at-prudential-plc-2fc749

## Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role requires an individual with a good understanding of IT infrastructure & applications. The candidate plays a pivotal role in ensuring the smooth operations of an organizations IT systems. Must be able to operate as a team being responsible for a 24/7 operations. Provide his/her analytical and technology experience during the shift ensuring operations are delivered according to SLA with an emphasis to user experience. Being a member of the GICC team, he/she will be the first pair of eyes which focuses on responding to systems availability alerts that could impact end user experience. Team will work on monitoring & advance observability towards early detection mitigating business impacts caused by IT systems. Key Responsibilities Continuous monitoring of IT systems to detect and resolve issues and ensuring system operations are optimized for performance and availability. They must be adept in managing hardware, software, network, and server administration. Respond to monitoring alerts/events affecting systems availability based on standard operating procedures. Expected to conduct regular system audits and execute troubleshooting. Escalate issues to next level support teams when determined necessary. Capture learning and update standard operating procedures for all issues that was escalated where resolution steps can be executed by the team. Ensure alerts & events are escalated as incidents to the correct support group in a timely and efficient manner. Ensure to complete all training related to latest updates on SOP, Runbooks, Knowledge Base, technologies & tools required for the role. Ensure adherence to standard operating procedures & compliance with company policies & guidelines. Provide feedback to Tools and Technology teams where opportunity to enhance monitoring abilities are identified. Collaborate with other teams within the organization to resolve complex incidents and improve processes. Actively participate in activities which reduce the risk of recurring incidents such as Problem Management forums. Generate & review reports regularly related to teams’ performance, incident trends, and client satisfaction metrics. Takes accountability in considering business & regulatory compliance associated risk ensuring sufficient actions are in place to mitigate them. Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies Job Requirements Requires a blend of technical skills, including a good understanding of operating systems, enterprise hardware, applications, and security standards. Good understanding of infrastructure-as-a-service (IaaS) cloud computing operations (Azure/Google) Previous experience within roles as an Infrastructure Monitoring Engineer or Application Monitoring Engineer will be preferred. Good to have strong knowledge in Networking technologies Effective communication and organizational skills are essential, as the candidate will often collaborate with other IT professionals and provide technical support. Highly technical and analytical, possessing 2 or more years of progressive technology delivery Tertiary qualification in Information Technology, Computer Science or related fields. ITIL Foundation and above certification is Preferred . Must possess practical knowledge and experience on ITIL Incident Management, Problem Management & Change Management Must be able to work with various stakeholders in managing expectations and delivering business outcomes. The applicant should possess the following

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/engineer-global-integrated-command-centre-at-prudential-plc-2fc749

Source: https://jobsbylevel.com/jobs/engineer-global-integrated-command-centre-at-prudential-plc-2fc749

## Cite this page

Level. https://jobsbylevel.com/jobs/engineer-global-integrated-command-centre-at-prudential-plc-2fc749.

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