# Enterprise Technical Support Specialist at Halter

Halter is hiring an Enterprise Technical Support Specialist in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on Halter](https://jobsbylevel.com/go/6c53824e-5b08-4666-8948-95156c8d75ed?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Auckland.

## Details

- Company: [Halter](https://jobsbylevel.com/companies/halter)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Auckland
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/6c53824e-5b08-4666-8948-95156c8d75ed?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=enterprise-technical-support-specialist-at-halter-b03822

## Description

About Halter At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund , Bessemer Venture Partners , BOND, DCVC , Blackbird , Promus Ventures , Rocket Lab’s Peter Beck and Icehouse ventures . To find out more, visit our LinkedIn & Instagram . About the role As an Enterprise Specialist, you’ll sit within the Customer Experience Technical team and own our enterprise customers’ high-stakes support cases, where the problems are rarely simple. You’ll be the bridge between Support, Product, Territory Managers and Account Managers, resolving the issues that need more than a standard ticket to unblock. You’ll use deep product knowledge, technical investigation and practical farm understanding to get to the bottom of what’s actually going on. Some of this you’ll solve from your desk, and some of it you’ll solve standing in a paddock. When an issue needs eyes on the ground, you’ll get out on farm to see it firsthand rather than relying on secondhand descriptions. That could be a setup problem, a hardware question, or something in the animals’ behaviour that doesn’t add up. You’ll also drive customer health and churn recovery across the enterprise customer base. That means not waiting for things to go wrong. You’ll actively track how customers are doing, spot the early signs of an account heading toward trouble, and work across teams on the plan to turn it around. Then you’ll turn what you learn into upskilling for our Customer Experience Support team by building out playbooks and documenting product insight, to minimise the number of tickets being escalated and improving the overall customer experience. What your day could look like Own your enterprise and multi-farm accounts: be the single point of accountability for support on our highest-stakes customers, and the person TMs and AMs come to when something's gone wrong. Keep customers in the loop: Give farmers clear, honest updates throughout an escalation so they always know where things stand, especially when the pressure is on. Drive health and churn recovery: Track customer health across the enterprise customer base, spot accounts heading towards trouble early, and own the recovery plan. Investigate properly: Lead complex troubleshooting, pull the right data to understand what actually happened, reproduce issues, and validate bug reports before they go to Product or Engineering. Get on-farm when it matters: Do on-farm investigations when remote diagnosis isn’t enough, validating setups, hardware, animal behavior and environmental factors firsthand. Discovery: Build relationships with prospective and existing customers, learning how they operate and what they need. You’ll help them understand Halter and our service model, giving both sides the confidence to make the right call and setting each customer up for success. Bridge the teams: Represent escalated customer context internally so the right decisions get made, and translate field and technical findings into improvements across product, process and education. Feedback and improve: Surface patterns, whether behavioural, environmental or hardware-related, and contribute

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/enterprise-technical-support-specialist-at-halter-b03822

Source: https://jobsbylevel.com/jobs/enterprise-technical-support-specialist-at-halter-b03822

## Cite this page

Level. https://jobsbylevel.com/jobs/enterprise-technical-support-specialist-at-halter-b03822.

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