# Escape of Water Specialist at Hastings Direct

Hastings Direct is hiring an Escape of Water Specialist. Level rates it Little AI ●○○○; you can [apply on Hastings Direct](https://jobsbylevel.com/go/76e8bc0f-46fc-4d94-a0bc-fb58f66ae4aa?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Leicester).

## Details

- Company: [Hastings Direct](https://jobsbylevel.com/companies/hastings-direct)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Leicester)
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/76e8bc0f-46fc-4d94-a0bc-fb58f66ae4aa?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=escape-of-water-specialist-at-hastings-direct-e193b9

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/escape-of-water-specialist-at-hastings-direct-e193b9

## Description

Escape of Water Specialist Bexhill (Hybrid)/Leicester (Hybrid) Welcome to Hastings Direct – Home Claims We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Do you want to be part of a growing in-house Home Claims team, specialising in Escape of Water claims ? Are you confident in your communication skills, with strong active listening and the ability to engage a diverse range of customers both digitally and on the phone? Can you bring your Home Claims experience to life by confidently managing Escape of Water claims , delivering fair, transparent support and helping customers through what can be a disruptive time? If so, we’d love to hear from you! Working Hours/Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern. Please get in touch with our recruitment team to find out more Training: The main training period lasts for 4 weeks Salary: Competitive Our approach to Hybrid Working : With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration. Role Overview: The Technical Home Claims Handler plays a key role in delivering fair, accurate and customer-focused outcomes for Escape of Water claims . Reporting to the Home Claims Leader, you will manage a portfolio of Escape of Water claims within your authority limit, taking ownership from notification through to resolution and progressing claims through desktop settlement or by liaising with suppliers. You will act as a reliable point of contact for customers throughout their claim journey, managing expectations, progressing claims effectively and ensuring fair outcomes. Alongside day-to-day case handling, you will support the leadership team by achieving SLAs and helping to manage caseload distribution. Job Details: Manage a portfolio of Escape of Water home insurance claims from notification through to resolution, ensuring claims are progressed efficiently, customers are kept informed and fair outcomes are delivered in line with Hastings' standards Apply strong technical judgement to Escape of Water claims, reviewing the circumstances of the loss, damage, policy coverage and scopes of work to determine the appropriate route to resolution Ensure claims are accurately reserved, loss-coded, scoped and managed across multiple systems to support effective claims management and reserving Work closely with customers, suppliers and colleagues to progress repairs, resolve issues and remove barriers that could unnecessarily delay the customer’s claim Collaborate with leadership and Claims Team Leaders to maintain best practice and drive continuous improvement across Escape of Water claims handling Deliver a market-leading claims service by meeting customer expectations, challenging ineffective processes and achieving business objectives Maintain compliance with FCA regulations, Consumer Duty requirements, mandatory training and

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