# ESS Engineering Resolution Team Engineer - Compute Hardware at Hewlett Packard Enterprise

Hewlett Packard Enterprise is hiring an ESS Engineering Resolution Team Engineer - Compute Hardware in Taipei, Taiwan. Level rates it Little AI ●○○○; you can [apply on Hewlett Packard Enterprise](https://jobsbylevel.com/go/70c25356-0566-4b25-b4cc-6e3ed1aeed2c?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Taipei, Taipei City, Taiwan.

## Details

- Company: [Hewlett Packard Enterprise](https://jobsbylevel.com/companies/hewlett-packard-enterprise)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Taipei, Taipei City, Taiwan
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/70c25356-0566-4b25-b4cc-6e3ed1aeed2c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=ess-engineering-resolution-team-engineer-compute-hardware-at-hewlett-packard-enterprise-44af1f

## Description

ESS Engineering Resolution Team Engineer - Compute Hardware This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: Job Description Summary: This position is for an Engineer III (Specialist) in the HPE Compute Hardware Engineering Resolution Team (ERT) within HPE Services, Engineering Services and Support. ERT engineers are responsible for resolving complex technical customer issues across HPE Compute and Storage technologies. They take a leadership role technically and situationally, requiring little managerial oversight. Often, they cover multiple technical disciplines and can resolve solution level issues. Typically, they are recognized experts in specific component areas within their team and take leadership roles within the Tier-less team in those areas. HPE Compute Engineering Resolution Team engineers play a key role in multi-disciplined teams supporting new and existing products and solutions. In this specific role, you will be responsible for providing engineering support of HPE Compute Hardware across the entire portfolio of HPE servers (HPE Proliant, Synergy, and possibly others). This includes triaging, debugging, and resolving customer issues related to hardware issues. You will work with a globally diverse team, and occasionally take standby/after-hours work. The role requires strong collaboration with peers, partners, and managers to resolve issues to completion. You will work within end to end 'Tier-less' support teams, collaborating with other support engineers, passing on ideas and troubleshooting tips to progress customer problems towards resolution. In many cases you will be taking the lead in driving those situations towards resolution as the recognized team expert in that area. You’ll do this self-sufficiently with little management intervention and should be capable of dealing with multiple component areas technically. You will sometimes work directly with the customer, for more urgent issues, to deliver the highest level of technical troubleshooting to provide solutions to the most complex, difficult problems experienced by our customers. You may develop tools and technical knowledge that prevent problems or significantly speed their resolution. It is expected that you increase the capabilities and self-sufficiency of your Tier-less support team by sharing your component knowledge areas. You may also be working with product development teams to influence supportability design decisions or resolve product quality issues. Job specifics/responsibilities: Provide technical support and leadership to customers, focusing on solutions for various hardware faults, business systems and application problems for customers, onsite engineering personnel, and Authorized Service Providers on standard, specialized or complex systems, remotely. Develop and deliver training/leadership/troubleshooting tools etc. within a specific area of expertise to increase self-sufficiency. Work on complex problems / projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Apply extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/ess-engineering-resolution-team-engineer-compute-hardware-at-hewlett-packard-enterprise-44af1f

Source: https://jobsbylevel.com/jobs/ess-engineering-resolution-team-engineer-compute-hardware-at-hewlett-packard-enterprise-44af1f

## Cite this page

Level. https://jobsbylevel.com/jobs/ess-engineering-resolution-team-engineer-compute-hardware-at-hewlett-packard-enterprise-44af1f.

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