# Experience Design Director, Fargo at Wells Fargo

Wells Fargo is hiring an Experience Design Director, Fargo in New York, United States. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/2bd78786-721d-4e79-9c24-ea3736ad83a3?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. NEW YORK, NY.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 33 out of 100)
- Location: NEW YORK, NY
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/2bd78786-721d-4e79-9c24-ea3736ad83a3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=experience-design-director-fargo-at-wells-fargo-43ccdd

## Description

About this role: Consumer Banking and Lending Digital team (CBL) is seeking an Experience Design Director to lead Experience Design for Fargo, Wells Fargo’s Artificial Intelligence experience. The Consumer Banking and Lending Digital team (CBL) forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals. Experience Design at Wells Fargo We’re focused on creating digital experiences that make banking easier, more intuitive, and more useful for our customers. Our Experience Design team brings together design leaders, subject matter experts, and multidisciplinary talent to shape experiences across Wells Fargo’s digital ecosystem. This leader will shape the vision and direction for these experiences, strengthen the quality and consistency of our work, and lead teams in creating thoughtful, well-crafted experiences for our customers. You’ll bring a strong point of view on design, deep hands-on experience, and the ability to turn strategy into thoughtful customer experiences within a complex organization. You’ll partner closely with Fargo Product, Digital Platform, AI, and Technology leaders and collaborate across teams to create connected experiences and establish effective design practices. You’ll also develop design talent and help shape the frameworks and ways of working that support a high-performing design organization. Learn more about the career areas and lines of business at wellsfargojobs.com . In this role, you will: Set the design vision and direction for Fargo, establishing a high bar for quality across conversational and AI-powered experiences. Lead the design approach for AI-powered experiences, establishing principles and patterns that support thoughtful, customer-centered uses of AI. Bring a strong point of view on conversational, visual, and content design while balancing customer, business, and technical needs. Stay close to the work, with hands-on experience designing conversational UX, interaction flows, and UI in Figma. Translate strategy into clear, well-crafted digital assistant experiences across a complex digital ecosystem. Lead and coordinate design across intents, journeys, channels, and large, interconnected initiatives. Build and strengthen a product-driven approach to conversational and AI experience design. Develop and lead a high-performing team of design professionals, providing coaching, direction, and opportunities for growth. Establish frameworks, operating practices, metrics, and reporting that help teams work effectively and improve design outcomes. Partner closely with Fargo Product, Digital Platform, AI, Technology, and other cross-functional leaders, building strong relationships and influencing decisions through collaboration and clear design rationale. Serve as a trusted strategic partner to senior leaders, connecting design decisions to customer and business priorities. Communicate complex ideas clearly through strong storytelling, presentations, and executive-level materials. Navigate ambiguity and changing priorities while keeping teams focused on customer and business outcomes. Required Qualifications: 10+ years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 4+ years of management or leadership experience Experience designing AI-powered customer experiences; experience with natural language understanding, intent design, or conversational design Desired Qualifications: BFA or BA in a related field, graduate design degree preferred, or equivalent relevant experience. 10+ years of experience in digital customer experience, digital product or program

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/experience-design-director-fargo-at-wells-fargo-43ccdd

Source: https://jobsbylevel.com/jobs/experience-design-director-fargo-at-wells-fargo-43ccdd

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