# Expert Lead – Universal Banking Location team at ING

ING is hiring an Expert Lead – Universal Banking Location team in Bratislava, Slovakia. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/3dd60d22-02aa-489c-b5bf-3a9dab86e8c4?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bratislava.

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bratislava
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/3dd60d22-02aa-489c-b5bf-3a9dab86e8c4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=expert-lead-universal-banking-location-team-at-ing-8ff769

## Description

Expert Lead – Universal Banking Location Team About the position: Within our Super Circle Operational Controls, teams of experts are responsible for ensuring ING is in control of our products, services, and day-to-day operations. ING Hubs Slovakia is strengthening its role as a First Line of Defence expertise center for Non-Financial Risk (NFR). Location teams provide Business Partner and execution support to Universal Banking locations . We are looking for an Expert Lead to lead the Universal Banking Location Team and its NFR delivery across multiple locations. You will lead standardized 1LoD delivery, act as a trusted Business Partner, and set and safeguard practical business risk and control standards for the team . Your future responsibilities will be primarily: Leadership and Direction Lead the Universal Banking Location Team delivering NFR services to multiple Universal Banking locations Ensure clear roles, ownership, and accountability within the team Translate functional strategy and business plans into clear team priorities, delivery objectives and actions for supported locations Maintain a medium-term delivery plan across locations, coordinating dependencies, capacity and changing risk priorities Building Capability Develop the team’s expertise in NFR processes and frameworks Ensure the team acts as NFR facilitators and process experts for Universal Banking stakeholders Maintain a structured capability plan covering learning objectives, development actions and succession for critical expertise Coach the team and wider stakeholders on NFR execution and convert lessons learned into reusable guidance Support onboarding and scaling of new Universal Banking locations into the Hub model Stakeholder Management (Internal) Act as key contact point for Universal Banking stakeholders Advise on applying policies and standards to complex location cases and resolve disputed interpretations Performance Management Ensure consistent and high-quality delivery of services across locations Set objectives for direct reports and review progress through regular performance conversations Hold individuals accountable, address performance gaps and report material team risks to leadership Project management, Team coordination and Prioritization Manage prioritization in a highly complex environment with multiple frameworks and requirements Ensure adherence to, maintenance, and continuous improvement of standardized Bt8 processes across Universal Banking locations Use demand, risk and control data to define the annual roadmap, resource needs and delivery commitments Plan and monitor team budget and capacity, addressing material variances without compromising control outcomes Assess location needs, agree service scope and communicate material changes and impacts As an Expert Lead, you are also an Expert in the field and responsible for: Supporting the delivery of the NFR processes , primarily: Risk Identification and Assessment Risk & Control Monitoring Issue and Event Management NFR planning and progress tracking Act as senior authority for business risk and control within the service scope, guiding complex cases and escalating policy decisions Ensure proper translation of regulatory and framework requirements into practical execution Maintain practical procedures, templates and quality checks and ensure consistent use across locations Evaluate non-standard solutions and recommend specific improvements to policies, processes and working practices Key competencies you have as a leader are amongst others: Strong stakeholder management and communication skills Coaching and mentoring mindset Results-driven with strong ownership and accountability Expectations on your background are: At least 5 years in internal control, operational risk, NFR, compliance, KYC or audit, including ownership of complex decisions and improvement of standards or procedures At least 3 years of people leadership, including objective setting, development, performance

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/expert-lead-universal-banking-location-team-at-ing-8ff769

Source: https://jobsbylevel.com/jobs/expert-lead-universal-banking-location-team-at-ing-8ff769

## Cite this page

Level. https://jobsbylevel.com/jobs/expert-lead-universal-banking-location-team-at-ing-8ff769.

Get job alerts: https://jobsbylevel.com/newsletter