# Expression of Interest for a Manager, Technical Success at Darktrace

Darktrace is hiring an Expression of Interest for a Manager, Technical Success in New York, United States. Level rates it Little AI ●○○○; you can [apply on Darktrace](https://jobsbylevel.com/go/89ec272f-770c-4113-b3d7-cc3fca9c3b50?utm_medium=ai-agent).

AI Level 1, AI centrality 34 out of 100. New York Office, United States.

## Details

- Company: [Darktrace](https://jobsbylevel.com/companies/darktrace)
- AI level: AI Level 1 (score 34 out of 100)
- Location: New York Office, United States
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/89ec272f-770c-4113-b3d7-cc3fca9c3b50?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=expression-of-interest-for-a-manager-technical-success-at-darktrace-c375dd

## Description

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day. Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead. At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves. We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them. Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast Job Description: While we may not have an immediate opening, we're building a pipeline of talented individuals interested in future Manager, Technical Success opportunities across the US . If you're a technical customer success leader who enjoys working at the intersection of cybersecurity, technology, and customer outcomes, we'd love to hear from you. Role Summary The Manager, Technical Success leads and develops a team of Technical Success Managers responsible for helping customers achieve measurable technical and business outcomes from their investment in Darktrace. This frontline leader ensures consistent execution across Technical Success, Onboarding, Value Realization, Adoption, and Risk Management, with accountability for team execution, portfolio quality, and leading indicators that contribute to GEO Retention Rate. The role requires people leadership, performance management, technical credibility, customer engagement, and cross-functional influence and execution, with direct involvement in priority accounts, escalations, recovery plans, and departmental projects. Key Duties & Responsibilities Lead, coach, and develop a team of Technical Success Managers, driving accountability, performance, engagement, and career development and career development. Ensure consistent execution across the post-sale customer lifecycle, including onboarding and first value, adoption, value realization, risk management, and renewal readiness. Guide TSMs in developing effective account strategies, success plans, stakeholder engagement, and measurable customer outcomes. Monitor customer health, product adoption, technical performance, and portfolio risks, ensuring issues are identified early and supported by clear mitigation plans and accurate renewal outlook and risk records. Lead and support priority customer escalations and recovery plans, coordinating the right technical resources and ensuring clear communication with customers and internal stakeholders. Drive product adoption, priority use cases, and measurable value. Represent the voice of the customer, ensuring product feedback, technical blockers, and emerging customer needs are communicated effectively. Partner cross-functionally with Sales, Renewals, Support, Professional Services, Solutions Engineering, Product, Marketing, and Channel teams to improve customer outcomes and retention. Translate global objectives into regional priorities and contribute to broader Technical Success and Customer Experience initiatives. Maintain strong visibility into portfolio performance, customer risk, team capacity, and IC readiness, using data to guide priorities and decision-making. Qualifications 5+ years of relevant experience in Technical Success, Technical Account Management, Customer Success Management, Customer Success management, Solutions Engineering, Professional Services, cybersecurity, or a similar customer-facing technical role. People management experience strongly

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/expression-of-interest-for-a-manager-technical-success-at-darktrace-c375dd

Source: https://jobsbylevel.com/jobs/expression-of-interest-for-a-manager-technical-success-at-darktrace-c375dd

## Cite this page

Level. https://jobsbylevel.com/jobs/expression-of-interest-for-a-manager-technical-success-at-darktrace-c375dd.

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