# FDE Voice - Iberia at Salesforce

Salesforce is hiring an FDE Voice - Iberia in Madrid, Spain. Level rates it Works on AI ●●●○; you can [apply on Salesforce](https://jobsbylevel.com/go/e4309fc3-24a6-4562-88eb-ce9c75ad24c3?utm_medium=ai-agent).

AI Level 3, AI centrality 77 out of 100. Spain - Madrid.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 3 (score 77 out of 100)
- Location: Spain - Madrid
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/e4309fc3-24a6-4562-88eb-ce9c75ad24c3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=fde-voice-iberia-at-salesforce-99941c

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/fde-voice-iberia-at-salesforce-99941c

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Production experience required. Builder mindset non-negotiable. The FDE Voice is a hands-on Forward Deployed Engineer role with a special focus on Voice. In this role, you will work directly with customers to design, build, and deploy AI-powered voice experiences in production, using Agentforce Voice, Service Cloud Voice, and contact center telephony integrations. You will own the full delivery cycle, from discovery and solution design to configuration, testing, and go-live, and you will be responsible for voice-specific quality, including latency, call flow logic, interruption handling, multilingual performance, and seamless escalation to human agents. You will act as a direct bridge between customers and the Voice Product team: sharing structured feedback from live deployments, raising product gaps and feature requests, contributing to roadmap discussions, and participating in early access programs and pilots to validate new capabilities in real customer environments. Working closely with customer teams, Product, and the wider EMEA South FDE team, you will turn field learnings into reusable voice patterns and assets that accelerate future deployments. What You'll Actually Be Doing Develop AI agents and experiences that take real actions for real organisations. Our solutions are in production at some of the largest enterprises on the planet. The work matters because the customers depend on it. Design agent intelligence: prompts, reasoning, tool calls, and integration with customer systems, leveraging our Agentic AI platform and current LLM techniques. Own technical components end-to-end: from architecture choice to deployed, validated, and observable in production. Build and integrate data pipelines on Salesforce Data 360, Snowflake, Databricks, and customer data platforms. Model the data, ship the pipeline, and validate the output. Build and maintain agent performance dashboards and customer KPI reporting to track deployment health and business outcomes. Contribute to proofs-of-concept and MVPs that move from sketch to deployable in days, not months. Co-build alongside customers and partners, sharing best practices and enablement as you go. Leaving teams more capable after each engagement than before. Surface platform gaps, edge cases, and field insights to senior Engineers and the product team. Your real-world experience is the product feedback loop. Partner with the Deployment Strategist in your pod to translate customer business challenges into agentic solutions that actually ship. You're Our Person If... You have 3+ years of software engineering or technical delivery experience, with at least one production system you'd be proud to walk us through - ideally in an AI tech stack, full-stack development, or working with frontier models. You have a degree in Computer Science or a related field You have prior customer-facing technical delivery experience (consulting, professional services, or forward deployed engineering) — this is a requirement, not a nice-to-have. You're fluent in at least one of Python, JavaScript/TypeScript, Java, or Apex — and willing to add to that list as the work demands. You've been hands-on

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fde-voice-iberia-at-salesforce-99941c

Source: https://jobsbylevel.com/jobs/fde-voice-iberia-at-salesforce-99941c

## Cite this page

Level. https://jobsbylevel.com/jobs/fde-voice-iberia-at-salesforce-99941c.

Get job alerts: https://jobsbylevel.com/newsletter