# Field Service Engineer - Growth (Malaysia & VIP) at Smith+Nephew

Smith+Nephew is hiring a Field Service Engineer - Growth (Malaysia & VIP). Level rates it Little AI ●○○○; you can [apply on Smith+Nephew](https://jobsbylevel.com/go/5cd4e17f-dae6-4aa3-83ae-9f4ed5997ceb?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. MYS - Commercial KL.

## Details

- Company: [Smith+Nephew](https://jobsbylevel.com/companies/smith-nephew)
- AI level: AI Level 1 (score 38 out of 100)
- Location: MYS - Commercial KL
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/5cd4e17f-dae6-4aa3-83ae-9f4ed5997ceb?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=field-service-engineer-growth-malaysia-vip-at-smith-nephew-d71a49

## Description

Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living. As a Field Service Engineer – Growth, you will be at the heart of that mission. More than just a technical expert, you will act as a trusted partner to our customers, delivering exceptional service support while playing a direct role in driving business growth across the region. Whether solving complex issues remotely or on-site, you'll be instrumental in strengthening our service footprint, elevating customer satisfaction, and unlocking new opportunities for value creation. This is an exciting opportunity for a technically skilled, service-minded professional who is ready to grow their career in a dynamic and impact-oriented environment. Responsibilities: Technical Support & Service Delivery - Serve as the first line of response for remote and on-site technical inquiries, complaints, and service requests. - Perform installation, commissioning, decommissioning, and routine preventive maintenance in line with company SOPs. - Troubleshoot product and system issues across hardware and software platforms, ensuring timely and accurate resolution. - Support equipment handover, documentation, and logistics coordination. Customer Engagement & Training -Provide technical instruction and operational training to biomedical engineers and clinical users. -Foster trust and credibility with healthcare providers and distributor partners through consistent, high-quality support. -Maintain accurate service documentation, including field reports, complaint logs, and maintenance records. Growth Impact & Commercial Enablement - Actively identify and support service-related revenue opportunities during site visits and remote interactions. - Collaborate with Sales and Marketing teams to promote enhanced service offerings, such as service contracts, upgrades, and accessories. -Influence buying decisions by demonstrating the long-term value of preventive care, uptime, and performance reliability. - Contribute to achieving regional service growth targets by enhancing customer loyalty and expanding the service footprint. - Support pre-sales technical input and tender submissions in alignment with commercial teams. Collaboration & Continuous Development -Participate in internal technical training, product updates, and service calls. -Share best practices and support regional service engineers as needed. -Stay informed on new tools, technologies, and procedures to continuously improve field performance. Requirements: -Degree or diploma in Biomedical, Electronics, Medical Technology, or a related technical field. - 1–3 years of field service experience, preferably within the Medical Devices, Diagnostic Equipment, or Healthcare Technology sectors. -Proven hands-on expertise in installation, troubleshooting, repair, and preventive maintenance of electromechanical or digital medical devices. -Prior experience working with Smith+Nephew capital equipment or equivalent serviceable devices from leading OEMs is highly desirable. -Familiarity with regulatory and compliance standards (e.g., ISO 13485, EU MDR) in the servicing of medical devices. -Demonstrated ability to support service sales, promote contracts, and highlight value-added services during field visits. -Proficient in using CRM, or other field service management systems. -Strong verbal and written communication skills in English. -Skilled in building trust-based relationships with customers, distributors, and internal cross-functional teams. -Ability to work independently, prioritize tasks, and operate effectively in a matrixed organization. -Capable of providing basic technical training to end-users or biomedical engineers on-site. -High attention to detail in documenting maintenance, complaint handling, and service visit reports. -Experience using remote support tools, diagnostic platforms, or mobile service applications is a plus. Ability to prepare clear, concise presentations and reports for

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/field-service-engineer-growth-malaysia-vip-at-smith-nephew-d71a49

Source: https://jobsbylevel.com/jobs/field-service-engineer-growth-malaysia-vip-at-smith-nephew-d71a49

## Cite this page

Level. https://jobsbylevel.com/jobs/field-service-engineer-growth-malaysia-vip-at-smith-nephew-d71a49.

Get job alerts: https://jobsbylevel.com/newsletter