# Field Service Representative (FCR) at Airbus

Airbus is hiring a Field Service Representative (FCR). Level rates it Little AI ●○○○; you can [apply on Airbus](https://jobsbylevel.com/go/5704eb95-6732-46c9-bb6c-8edce8a888f7?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Location unknown.

## Details

- Company: [Airbus](https://jobsbylevel.com/companies/airbus)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Location unknown
- Posted: May 8, 2023
- Apply: https://jobsbylevel.com/go/5704eb95-6732-46c9-bb6c-8edce8a888f7?utm_medium=ai-agent

## Description

Job Description: The jobholder reports operationally to Field Service Manager (FSM) and administratively to the Field Service Director for Airbus HR processes Basic Purpose: Within the framework of the Customer Services policy, the job holder represents Airbus on site at the airline facility or in proximity to Customer as per the Station setup . He assists the FSM by providing on site technical assistance, having contact with Engineering & Maintenance, Flight Operations, Training and Spares , ensuring communication between the airline and Airbus, in order to satisfy the Airbus Customer Services obligations towards the support of the airline. The jobholder also manages the station, if he is the only representative in the airline or station. Activities can be performed in either a permanent station environment, within an EIS team or a multi AIB station (HUB) . In certain circumstances the FSR may be nominated as a CSC (Customer Support Contact) in case of no CSD being allocated and as agreed with SCx (HOR) and SCY FSD Major Challenges of the Position: ∙ Provide technical advice and transfer know-how to Engineering & Maintenance departments at Entry In to Service of a new A/C type within a customer. This may involve matching working hours to Flight schedule for a limited period of time (adapted to needs according to the A/C maturity) ∙ Interface and communicate with all departments at Airbus and the airline taking into account the changing organizations ∙ Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on ground (AOG) situations to mitigate airline involves financial exposure ∙ Demonstrate reactivity in front of Customer queries including timely facilitation of tech request ∙Influence airlines to embody OEB (operations engineering bulletin) (in particular RED OEB) in order to enhance fleet safety ∙ Be able to provide assistance on a wide variety of issues & queries , not only limited to technical but for all operational matters. ∙ Provide swift and pragmatic solutions to technical related matters on the aircraft in order to limit issues becoming emotionally charged ∙ Be proactive in supporting the airline technical operation, including Flight Operations, Training and Spares. ∙ Act as communication and cultural facilitator within the Airbus FS team ∙ Maintain a business relationship with the airline and the home base ∙ Adapt to specific airlines needs, including cultural and climatic environments Main Responsibilities: The FSR assists the FSM in building up the overall business relationship with the customer, by providing technical support, including guidance on troubleshooting and maintenance whilst providing familiarization on Airbus tools as is required by the Airline. In addition the FSR protects Airbus products and image whilst promoting them as part of his/her day to day duties As a FSR, the job holder is expected to indulge in the following: A/ Technical assistance: - Perform Meet and Greet activities (Ramp Operations) at Entry Into Service (EIS) of a new A/C type at the airline. Transfer technical know-how to Line Maintenance - Assist the airline on their technical inquiries by identifying, analyzing, and proposing solutions to problems or asking for specific support from Airbus when needed. - Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries - Identify and solve problems wherever possible when they are small and not emotionally loaded . -Provide a filtering function both ways to avoid misinterpretations during communication between the customer and Airbus - Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to enhance fleet safety B/ Positioning and relationship at Airbus and with the airline: - Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares - Maintain required working relationship

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/field-service-representative-fcr-at-airbus-839604

Source: https://jobsbylevel.com/jobs/field-service-representative-fcr-at-airbus-839604

## Cite this page

Level. https://jobsbylevel.com/jobs/field-service-representative-fcr-at-airbus-839604.

Get job alerts: https://jobsbylevel.com/newsletter