# Field Services Representative at Brambles

Brambles is hiring a Field Services Representative. Level rates it Little AI ●○○○; you can [apply on Brambles](https://jobsbylevel.com/go/456d022b-20bc-4e1b-bdb1-e9aee66c6745?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (Roanoke, Virginia, USA).

## Details

- Company: [Brambles](https://jobsbylevel.com/companies/brambles)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (Roanoke, Virginia, USA)
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/456d022b-20bc-4e1b-bdb1-e9aee66c6745?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=field-services-representative-at-brambles-ef7f7e

## Description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Own the end‑to‑end customer quality experience across the assigned territory, ensuring consistent delivery from operational hand‑off through to customer receipt. Act as the voice of the customer in field‑based quality matters, capturing feedback and converting insights into practical improvements that enhance customer satisfaction and retention. Execute territory‑based quality programmes, including inspections, audits, and on‑site reviews, to ensure compliance with agreed product and service standards. Build and maintain strong, trusted relationships with customer stakeholders within the territory, supporting account health through proactive engagement and transparent communication. Monitor quality‑related performance indicators and field observations, sharing insights with internal partners to drive corrective action and continuous improvement. Support asset productivity and value delivery across the territory by identifying opportunities to reduce damage, rejections, cancellations, and operational disruption. Contribute to customer growth and onboarding activities within the territory by providing location‑level insights and supporting expansion or change initiative The Field Services Representative (FSR) is a customer-facing, field-based role responsible for ensuring an exceptional quality experience across customer locations and service centers. Acting as the primary liaison between customers, operations, quality, sales, and service center teams, this individual drives accountability, resolves quality concerns, and supports continuous improvement initiatives throughout the supply chain. This role combines relationship management, quality oversight, operational audits, and problem-solving to enhance customer satisfaction, retention, and business performance. Success in this role requires a professional who can confidently navigate customer interactions, investigate and resolve quality issues, influence stakeholders without direct authority, and effectively balance strategic priorities with hands-on operational support. Location & Role Requirements: Primary Location: Roanoke, VA 24019 On-Site Expectation: This is an on-site position requiring employees to work from their assigned primary location 3–4 days per week during their scheduled workweek . The role requires regular travel to customer sites, storage locations, and other operationally related facilities as needed to support business operations. Physical Requirements: This role may require hands-on handling and movement of pallets as part of field quality inspections and related activities. What You’ll Do Major/Key Accountabilities: Customer Engagement & Relationship Management Build and maintain strong relationships with customers and key stakeholders. Conduct scheduled and ad hoc customer visits to support account health and customer satisfaction. Investigate product quality and service concerns and drive timely resolution. Serve as the voice of the customer by identifying needs, risks, opportunities, and improvement initiatives. Partner closely with Sales teams to support strategic

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/field-services-representative-at-brambles-ef7f7e

Source: https://jobsbylevel.com/jobs/field-services-representative-at-brambles-ef7f7e

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Level. https://jobsbylevel.com/jobs/field-services-representative-at-brambles-ef7f7e.

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