# First Notification Customer Services Consultant at Lloyds Banking Group

Lloyds Banking Group is hiring a First Notification Customer Services Consultant. It pays £26k-£28k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/d201c173-9c61-4302-bd99-7c025530b3c5?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Leeds Wellington Place.

## Details

- Company: [Lloyds Banking Group](https://jobsbylevel.com/companies/lloyds-banking-group)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Leeds Wellington Place
- Salary: £26k-£28k
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/d201c173-9c61-4302-bd99-7c025530b3c5?utm_medium=ai-agent

## Description

End Date Sunday 01 November 2026 Salary Range £26,200 - £27,530 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary See Job Description below: Job Description JOB TITLE : First Notification Customer Services Consultant SALARY: £26,200 - £35,789 (depending on customer service/insurance experience) plus benefits LOCATION : Leeds HOURS : Full Time, 35 hours- per week, with a requirement to work a rotational shift pattern across the operational hours (8am – 6pm Monday-Friday and 9am – 1pm on Saturdays) WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office location. About this Opportunity Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! An exciting opportunity to join the General Insurance Customer Operations Team as a First Notification Customer Services Consultant. Support General Insurance Customer Operations Claims customers at first notification when something has gone wrong in their home ranging from the loss of a mobile phone to a total-loss fire. Empathy is the most important skill we’re looking for, as well as the ability to make good decisions and demonstrate the ability to hold robust conversations with customers providing a first-class service every time. It’s an incredibly fulfilling role with a chance to create a genuine impact on customers’ lives. Achieving our purpose is key, so we can really support customers at their time of need as a customer’s house is not just bricks and mortar, it’s their home. This is primarily a telephony role but as a digital insurance provider we do now receive a significant proportion of claims online. Progressing customer claims through to completion requires judgement and good decision-making skills. About us As a leading insurer, with a clear purpose of Helping Britain Prosper, we understand the importance of protecting customers’ homes and how crucial that is to our millions of customers. Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here. What you’ll need Crucially, you’ll be a people person - working with your team to provide a crucial service to our customers. A phenomenal listener who can adapt your approach and style to the person on the other end of the line in a friendly and proactive way. We’re looking for someone who can easily chat (both verbally and online) to customers and build a good rapport. Empathy and a real desire to want to help customers in difficult situations. The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs. The passion and dedication to deliver on your promises and to go above and beyond for people to ensure their policy needs are met. Adhere to processes but also be able to think creatively on your feet when required and use your judgment to do the right thing. Comfortable working in an environment of ongoing change, with the resilience, flexibility and growth mindset needed to adapt quickly to new processes, priorities and ways of working. Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone. The capability to make good decisions when registering new claims for customers both via telephony and online channels, following first notification principles to route their claim whilst considering the needs of individual customers. Having potentially difficult conversations when claims aren't covered meaning the need for strong resilience and the ability to deal with setbacks. Demonstrate

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/first-notification-customer-services-consultant-at-lloyds-banking-group-ad947e

Source: https://jobsbylevel.com/jobs/first-notification-customer-services-consultant-at-lloyds-banking-group-ad947e

## Cite this page

Level. https://jobsbylevel.com/jobs/first-notification-customer-services-consultant-at-lloyds-banking-group-ad947e.

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