# Fraud and Claims Operations Associate at Wells Fargo

Wells Fargo is hiring a Fraud and Claims Operations Associate. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/b0c5cfca-d518-4f47-9f68-38fb79659b50?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: CHARLOTTE, NC
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/b0c5cfca-d518-4f47-9f68-38fb79659b50?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=fraud-and-claims-operations-associate-at-wells-fargo-0db095

## Description

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader —we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job — it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and wellbeing. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” Join us! About this role: Wells Fargo is seeking a Fraud & Claims Operations Associate in First Party Fraud, providing coverage for Consumer and Small Business Banking Operations. This role will support first-party fraud operations through the research and review of transactions, referrals, policy violations, and other account activity to identify potential fraudulent or suspicious activity within the contact center. Learn more about the career areas and lines of business at wellsfargojobs.com . The Associate will review fraud and claims matters using established procedures, investigative practices, and available resources. This position will gather and evaluate account and transaction information, identify potential patterns or anomalies, and collaborate with team members and leadership to support accurate and timely case outcomes. In this role, you will: Participate in researching transactions, referrals, policy violations, and merchant disputes to identify potential fraudulent activity Review first party fraud cases using established investigative practices, policies, and procedures Gather and organize financial or business information to support the identification of patterns, trends, anomalies, or potential fraud Review case activity and documentation to identify potential issues, provide guidance, and support accurate case resolution Exercise judgment within defined parameters while developing knowledge of fraud and claims processes, investigative techniques, and liability decisions Escalate higher-risk, complex, or unusual situations and provide supporting information to more experienced colleagues Provide day-to-day support to team members by answering case-related questions, reinforcing procedures, and assisting with coaching or refresher training Collaborate with managers, colleagues, and functional partners to exchange information and support accurate and timely case outcomes Support leadership with case follow-up, assigned projects, reporting, and opportunities to improve procedures and team effectiveness Required Qualifications: 6+ months of customer service, financial services, fraud, investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience researching account activity, transactions, disputes, or customer concerns Exposure to identifying suspicious activity, potential fraud, transaction patterns, or policy violations Ability to gather, review, and organize information from multiple systems or resources Ability to follow established procedures, policies, and controls while exercising sound judgment within defined parameters Strong attention to detail, research, and problem-solving skills Ability to recognize and appropriately escalate complex, unusual, or higher-risk situations Ability to work effectively in a fast-paced, production-oriented environment and manage multiple priorities Strong organizational and time-management skills Excellent verbal, written, and interpersonal communication skills Job Expectations: Ability to work a flexible schedule, including any

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fraud-and-claims-operations-associate-at-wells-fargo-0db095

Source: https://jobsbylevel.com/jobs/fraud-and-claims-operations-associate-at-wells-fargo-0db095

## Cite this page

Level. https://jobsbylevel.com/jobs/fraud-and-claims-operations-associate-at-wells-fargo-0db095.

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