# Fraud & Claims Operations Representative at Wells Fargo

Wells Fargo is hiring a Fraud & Claims Operations Representative. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/eec769c4-ed8c-4f80-afce-a9ca5bf3d2a8?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. SAN ANTONIO, TX.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 35 out of 100)
- Location: SAN ANTONIO, TX
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/eec769c4-ed8c-4f80-afce-a9ca5bf3d2a8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=fraud-claims-operations-representative-at-wells-fargo-af2b7f

## Description

About this role: At Wells Fargo, a Fraud & Claims Operations Representative is a front-line role in a high-volume call center, supporting customers through potential fraud situations supporting Credit Card Non-Fraud as a part of Fraud & Claims Management. You will protect customers and the organization by identifying, investigating, and resolving fraud and claims in a fast-paced, high-volume call center environment. You’ll engage directly with customers to handle sensitive situations, analyze account activity, and make informed decisions across multiple claim types. In this role, you will: Support fraud and claims investigations by reviewing customer information, account activity, and transactions Manage moderately complex fraud and claims cases across multiple claim types and prioritize work effectively in a high-volume, call center environment Oversee assigned cases, using critical thinking and sound judgment to determine next steps and ensure accurate, timely resolution through voice and non-voice functions Communicate clearly and professionally with customers, especially in sensitive situations, to build understanding and trust Navigate escalated or challenging interactions with professionalism while balancing customer experience, risk, and regulatory requirements Partner with internal teams and stakeholders to resolve cases and support effective, end-to-end investigations Maintain a strong understanding of fraud risk and consistently apply that perspective to make informed, accurate decisions Required Qualifications: 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Experience in fraud claims, detection, prevention, or banking/financial operations Experience supporting credit card fraud investigations and fraud investigations Experience managing high call volumes and production-based workloads while maintaining accuracy, quality, and adherence to established procedures Customer service experience resolving moderately complex issues using active listening and information gathering Ability to navigate multiple computer systems, applications, and search tools: VROL, Dash, CSS and XPM Ability to work effectively both independently and as part of a team in a results-driven environment Ability to manage an individual caseload and meet timeframe expectations Demonstrated critical thinking and analytical skills to evaluate complex or ambiguous situations, identify key risks, and determine appropriate actions Excellent verbal, written, and interpersonal communication skills, including the ability to clearly explain complex information to customers and business partners Demonstrated attention to detail with the ability to review account activity, analyze transaction patterns, and identify suspicious or potentially fraudulent activity. Experience managing multiple priorities in a high-volume, fast-paced environment while maintaining accuracy, urgency, and adaptability to changing demands Understanding of compliance and risk requirements in financial services or other regulated environments Demonstrated skill gathering, validating, and documenting customer and account information to support fraud and claims investigations in a call center environment Experience in analyzing account activity, identifying fraud indicators, and making sound risk-based decisions Success navigating multiple systems, tools, and procedures in a high-volume environment while maintaining accuracy and quality Customer interaction skills, including active listening, effective questioning, de-escalation, and accurate case documentation Critical thinking, problem-solving, and collaboration skills demonstrated through effective decision-making and adapting to changing priorities Bilingual verbal proficiency in Spanish (optional) Job Expectation: Must be able to attend full duration of required training period

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fraud-claims-operations-representative-at-wells-fargo-af2b7f

Source: https://jobsbylevel.com/jobs/fraud-claims-operations-representative-at-wells-fargo-af2b7f

## Cite this page

Level. https://jobsbylevel.com/jobs/fraud-claims-operations-representative-at-wells-fargo-af2b7f.

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