# Fraud & Claims Operations Representative (Blended) at Wells Fargo

Wells Fargo is hiring a Fraud & Claims Operations Representative (Blended). Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/e38fa77c-0c4c-4586-b7a7-493ca9eca071?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Taguig City, Philippines.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Taguig City, Philippines
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/e38fa77c-0c4c-4586-b7a7-493ca9eca071?utm_medium=ai-agent

## Description

About this role: At Wells Fargo, a Fraud & Claims Operations Representative is a front-line role in a high-volume call center, supporting customers through potential fraud situations. You will protect customers and the organization by identifying, investigating, and resolving fraud and claims in a fast-paced, high-volume call center environment. You’ll engage directly with customers to handle sensitive situations, analyze account activity, and make informed decisions across multiple claim types. In this role, you will: Support fraud and claims investigations by reviewing customer information, account activity, and transactions Manage moderately complex fraud and claims cases across multiple claim types and prioritize work effectively in a high-volume, call center environment Oversee assigned cases, using critical thinking and sound judgment to determine next steps and ensure accurate, timely resolution through voice and non-voice functions Communicate clearly and professionally with customers, especially in sensitive situations, to build understanding and trust Navigate escalated or challenging interactions with professionalism while balancing customer experience, risk, and regulatory requirements Partner with internal teams and stakeholders to resolve cases and support effective, end-to-end investigations Maintain a strong understanding of fraud risk and consistently apply that perspective to make informed, accurate decisions Required Qualifications: 1+ year of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education PHL only: 1+ year of experience in financial services in a similar industry (call center or international banks) U.S. only: Bilingual speaking proficiency in Spanish (optional) Required Qualifications for Europe, Middle East & Africa only: Experience in customer service support, or equivalent demonstrated through one or a combination of the following: work experience, training, education Desired Qualifications: Understanding of compliance and risk requirements in financial services or other regulated environments Demonstrated skill gathering, validating, and documenting customer and account information to support fraud and claims investigations in a call center environment Experience in analyzing account activity, identifying fraud indicators, and making sound risk-based decisions Success navigating multiple systems, tools, and procedures in a high-volume environment while maintaining accuracy and quality Customer interaction skills, including active listening, effective questioning, de-escalation, and accurate case documentation Critical thinking, problem-solving, and collaboration skills demonstrated through effective decision-making and adapting to changing priorities Bilingual verbal proficiency in Spanish (optional) Job Expectations: U.S. and PHL only: Must be able to pass a Language Assessment U.S. only: This role is not eligible for Visa sponsorship Posting End Date: 22 Oct 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fraud-claims-operations-representative-blended-at-wells-fargo-9d63cb

Source: https://jobsbylevel.com/jobs/fraud-claims-operations-representative-blended-at-wells-fargo-9d63cb

## Cite this page

Level. https://jobsbylevel.com/jobs/fraud-claims-operations-representative-blended-at-wells-fargo-9d63cb.

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