# Fraud Detection Agent at Nationwide

Nationwide is hiring a Fraud Detection Agent. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/4f62e6ed-1390-4624-b4f2-f9ec2f8a089c).

AI Level 1, AI centrality 0 out of 100. Remote (United Kingdom).

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (United Kingdom)
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/4f62e6ed-1390-4624-b4f2-f9ec2f8a089c

## Description

Our Fraud Detection Team go the extra mile to provide customers with the help they need to manage their financial situation. To join them, you’ll need to be naturally curious with the confidence to ask the right questions to get to the root of the problem. You’ll be primarily helping customers who have been a victim of fraud, which means there’ll be some tough conversations – but your resilience and ability to empathise will be encouragement to those who need it most. Despite the challenges you’ll face, there’ll be opportunities to make memorable experiences for customers – something that our team is extremely passionate about, and that’s an extremely rewarding part of the role. You’ll need to be a great listener, have patience, and demonstrate a caring manner. It’s vital that you can get the basics right, focus on the detail, and work to a high degree of accuracy. We're currently recruiting for a 1st February 2027 start date. Please only apply if you can commit to this time frame and note that no annual leave will be permitted during the first two months in this role while you undertake training. You will work full-time, 35 hours per week, with shift rotations between the hours of 8am and 7:30pm, Monday to Friday, with 1-in-4 Saturdays working 9am - 5pm. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Virgin Money is now part of Nationwide Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years. You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You will offer guidance, support, and reassurance to customers, including those experiencing or approaching financial difficulty and those who may be vulnerable to fraud or scams. By demonstrating strong curiosity and a genuine desire to understand each customer’s situation, you will identify the best possible solution for both the customer and the business. The role involves liaising with third parties to ensure customers are fully supported and receive a service aligned with best practice and regulatory requirements. Using effective questioning, active listening, and confident communication, you will accurately summarise key information while working within defined policies and procedures. You will also be comfortable constructively challenging established processes, where necessary, to achieve the right outcome. Emotional resilience, honesty, and openness are essential, as there will be challenging days, and being a supportive team player who contributes positively to colleagues throughout the day is a vital part of the role. About you For this role, you will have/be: A genuine passion for delivering outstanding customer experiences and ensuring the best possible outcomes for our customers Previous experience in a customer service role within a call centre. We also highly value transferable skills gained in other customer-focused environments, such as retail or hospitality The

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fraud-detection-agent-at-nationwide-1a3338

Source: https://jobsbylevel.com/jobs/fraud-detection-agent-at-nationwide-1a3338

## Cite this page

Level. https://jobsbylevel.com/jobs/fraud-detection-agent-at-nationwide-1a3338.

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