# Fraud SME Manager at Nationwide

Nationwide is hiring a Fraud SME Manager. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/281d087e-13d1-4e81-970f-cc7166dc2019?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 38 out of 100)
- Location: United Kingdom
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/281d087e-13d1-4e81-970f-cc7166dc2019?utm_medium=ai-agent

## Description

This role sits within the Protect Integration Change team, part of the wider integration programme, and will provide dedicated subject matter expertise to ensure economic crime and fraud considerations are embedded across programme design and delivery. The role will act as the Fraud Operations Subject Matter Expert across a broad range of integration programme deliverables, providing authoritative insight into both current-state and future-state operating environments. Working closely with product, technology, transformation and operational teams, the role will support product development, assess operational impacts and ensure business readiness for the safe and effective implementation of integrated solutions. This is a 18-month Fixed Term Contract opportunity. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As a Fraud SME Manager within the Integration Change team, you’ll be responsible for supporting the integration programme across its portfolio of deliverables. You will work with cross-functional teams, including Product, Technology, Retail Business Transformation, COO, Risk, Finance and Workforce Planning, to define current-state requirements, shape future-state solutions and identify operational impacts, dependencies, risks and control considerations. You will provide expert input throughout the delivery lifecycle, including scoping, design, impact and risk assessment, testing, implementation and benefits realisation, acting as the key validator of Fraud Operations requirements and supporting the business to prepare for and embed change successfully. About you Experienced in Fraud Operations as a lead SME across multiple integration programme workstreams and deliverables Ability to identify fraud risks, controls and operational requirements in process and product design Deep understanding of current-state Fraud Operations processes, systems, controls and customer journeys Ability to translate this expertise into practical future-state requirements and integrated operating models Significant experience across authorised and unauthorised fraud, mules and application fraud in an SME or investigative capacity Proven ability to work across complex integration programmes and influence cross-functional stakeholders, including Product, Technology, Transformation, Workforce Management and Planning, Finance, Retail Operations, Risk and COO Experience of shaping product and process requirements, conducting impact and risk assessments, supporting user acceptance testing, coordinating business readiness and tracking delivery outcomes and benefits Able to translate complex fraud and operational considerations into clear programme requirements, effectively challenge proposed solutions and confidently present recommendations to programme governance, Fraud Operations and Protect senior leadership teams Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fraud-sme-manager-at-nationwide-f0469c

Source: https://jobsbylevel.com/jobs/fraud-sme-manager-at-nationwide-f0469c

## Cite this page

Level. https://jobsbylevel.com/jobs/fraud-sme-manager-at-nationwide-f0469c.

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