# French-Speaking Customer Experience Specialist at The Flex

The Flex is hiring a French-Speaking Customer Experience Specialist for a remote role open to applicants in Morocco. Level rates it Little AI ●○○○; you can [apply on The Flex](https://jobsbylevel.com/go/fae80b37-6e0c-4947-b5e7-0ada5bb9896b?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Remote (Casablanca).

## Details

- Company: [The Flex](https://jobsbylevel.com/companies/the-flex)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Remote (Casablanca)
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/fae80b37-6e0c-4947-b5e7-0ada5bb9896b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=french-speaking-customer-experience-specialist-at-the-flex-404324

## Description

About The Flex At The Flex , we’re on a mission to revolutionize how the world rents. We believe finding and staying in a home should be as seamless as buying on Amazon; simple, fast, and borderless. Powered by our proprietary Property Management System (PMS) , The Flex enables effortless guest experiences and streamlined operations for property owners across the globe. We’re building a team of A-Players , ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do. Position Summary As a French-Speaking Customer Experience Specialist , you’ll be the voice and heartbeat of The Flex for our guests and landlords. From the first inquiry to the final check-out, you’ll ensure every interaction is smooth, efficient, and memorable. You’ll handle communication, solve problems, and use our in-house technology to deliver world-class service that reflects our commitment to operational excellence and customer delight. This role is perfect for someone empathetic, detail-oriented, and passionate about helping others, someone who takes pride in turning challenges into exceptional experiences. Key Responsibilities Customer Support : Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English. Booking Assistance : Guide guests through the reservation, check-in, and check-out processes using our PMS tools. Problem Solving : Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach. Knowledge Management : Accurately document interactions, feedback, and resolutions to help improve service quality. Cross-Team Collaboration : Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience. Upselling & Retention : Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests. What We’re Looking For Fluency in French and English (written and spoken) Proven experience in customer service , ideally in hospitality, real estate, or tech-enabled platforms Excellent communication and interpersonal skills: you listen, understand, and make people feel heard Strong organizational abilities and composure under pressure Tech-savvy: comfortable using PMS, CRM, and digital support tools A problem-solving mindset with empathy, patience, and meticulous attention to detail Why Join The Flex Be part of the revolution – Help reshape the $4T global rental industry. Work with the best – Join a high-performing, supportive international team. Grow fast – Real career progression opportunities as we expand globally. Earn what you deserve – Competitive compensation plus performance-based incentives. Live flexibly – Remote-first, results-driven culture — work from anywhere. If you’re ready to join a company redefining how people live, move, and rent, we’d love to hear from you. #LI-Remote

Source: https://jobsbylevel.com/jobs/french-speaking-customer-experience-specialist-at-the-flex-404324

## Cite this page

Level. https://jobsbylevel.com/jobs/french-speaking-customer-experience-specialist-at-the-flex-404324.

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