# Front Office Agent, SIRO One Za'abeel at Kerzner International

Kerzner International is hiring a Front Office Agent, SIRO One Za'abeel in Dubai, United Arab Emirates. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/7a8096cb-6e44-4105-a73f-463888a9ae0c).

AI Level 1, AI centrality 37 out of 100. Dubai.

## Details

- Company: [Kerzner International](https://jobsbylevel.com/companies/kerzner-international)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Dubai
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/7a8096cb-6e44-4105-a73f-463888a9ae0c

## Description

Front Office Agent, SIRO One Za'abeel ( 21389 ) SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise. Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide. Job Summary The purpose of this position is to run daily activities, reporting and operations of the Front Desk Department . W ith experience in a high-quality luxury boutique hotel/resort guest service , the Front Desk Agent will offer the highest level of customer service. Front Desk Agent s upports all property operations, ensuring that the highest levels of hospitality and service are provided. Front Desk Agent m anages the flow of questions and directs g uests within the lobby , as well as s upport the tracking and resolution of service issues. Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment. Must live the brand concept, being active, with an understanding and love for sport activities. About The Role Maintain a strong working relationship with all departments to be able to accomplish their tasks in an efficient manner. Provide information to supervisor s and Team Members. Provide immediate assistance to guests. Support handling complaints, settling disputes, and resolving grievances and conflicts and reporting to manag er . Interact with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Record guest issues in the gu est response tracking system. Always follow LQA Standards . Focus on guest satisfaction and focus on continuous improvement . Analyse information and evaluate results in order to choose the best solution and solve problems . Ensure compliance with all policies, standards and procedures. Participate and contribute to the discussion of the work that affects Front Desk department, discuss the ways of service improvement. Follows all necessary steps to achieve results in the Upselling programs. Proceed with check-ins and check-outs when necessary. Assist guests in that process when required . Ensure that passports data collected at the check-in and guest registration is done. Ensure due outs are done in a timely manner . Be fully familiar with the room types, applicable rates, discount and rates structures and rate policies. Provide necessary reports to Finance department when needed. Credit control procedures are strictly adhered to, that no bills exceed the stipulated limit without prior approval from the FOH Manage ment Ensure compliance with all policies, standards and procedures. Maximum room occupancy is ensured in line with the standards policy on rates. Daily check of arrival list, making sure all rooms are assigned according to category booked and guest preferences. Close communication is maintained with the housekeeping department on check-outs, room moves, forecast occupancies. All charges are correctly entered onto the guest’s folio and that this is always kept up to date. T he float, cash and credit

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/front-office-agent-siro-one-za-abeel-at-kerzner-international-5f5a15

Source: https://jobsbylevel.com/jobs/front-office-agent-siro-one-za-abeel-at-kerzner-international-5f5a15

## Cite this page

Level. https://jobsbylevel.com/jobs/front-office-agent-siro-one-za-abeel-at-kerzner-international-5f5a15.

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