# FSS RevOps Customer Support Sr. Specialist at Zendesk

Zendesk is hiring an FSS RevOps Customer Support Sr. Specialist in Manila, Philippines. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/ccbb03b7-989d-43e3-ab25-7f208d27415e?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Manila, Philippines.

## Details

- Company: [Zendesk](https://jobsbylevel.com/companies/zendesk)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Manila, Philippines
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/ccbb03b7-989d-43e3-ab25-7f208d27415e?utm_medium=ai-agent

## Description

Job Description FSS RevOps Customer Support Sr. Specialist Excited to grow your career at Zendesk? Position: RevOps Customer Support Sr. Specialist Location: Manila, Philippines Type of Employment: Full-time, Modern Hybrid About us: Zendesk is a leader in customer service software, revolutionizing how businesses engage with their customers. We are committed to improving customer relationships by providing innovative solutions that empower organizations to enhance customer engagement and gain insightful understanding. As we expand our global presence, we are excited to welcome a Sr. Specialist for RevOps Customer Support to our Finance Shared Services team, playing a vital role in our journey towards operational excellence and customer satisfaction. Job Description As an FSS RevOps Customer Support Sr. Specialist, you will serve as a key resource for billing, customer support, and master data operations. You will independently manage complex, escalated, or ambiguous cases; provide operational guidance; support queue prioritization and workload balancing; and partner with cross-functional and regional stakeholders to improve accuracy, documentation, and service outcomes. You will also support additional processes when business needs arise, subject to resource allocation and operational priorities Key Responsibilities Quick Resolution & Common Inquiries Respond efficiently to standard customer requests such as: Invoice copy requests Credit card issues Digital invoice explanations Refund processing Account fraud/chargeback cases Ensure all manual triage tasks (excluded from auto-triaging) are completed swiftly and in line with Standard Operating Procedures (SOP) timelines. Provide feedback to enhance Intelligent Triaging processes. Provide omnichannel support—including email, chat, and phone—ensuring customers receive a prompt and professional resolution, regardless of their preferred communication method. Billing Management Accurately process various Revenue Operations (RevOps) tickets related to billing, consistently adhering to company policies and procedures. Complete daily tasks with utmost precision and attention to detail. Master Data SME & Escalation Support — Serve as a subject-matter resource for master data ticket types and provide guidance on complex or escalated requests when business needs arise, subject to resource allocation and operational priorities. Provide coaching, identify recurring issues, and recommend updates to procedures and playbooks. Ticket Re-assignment Ensure timely and correct re-assignment of tickets to relevant teams for rapid resolution and closure. Complex Issue Ownership & Escalation Own urgent, complex, or ambiguous cases beyond current documentation, determine the appropriate resolution path, and coordinate the right stakeholders through closure. Provide expert guidance on unclear or ambiguous situations, document root causes and decisions, and create or recommend documentation updates to prevent recurrence. Stakeholder Collaboration Lead cross-functional engagement with customers and stakeholders, resolve complex requirements, and align teams on effective, customer-centric solutions. Performance Management Maintain a strong customer-outcome focus by delivering accurate, timely, empathetic, and effective resolutions that support strong CSAT and tNPS results. Use customer feedback and survey insights to identify service gaps and improve the overall support experience. Monitor and manage personal performance metrics, ensuring all tickets are resolved within established Service Level Agreements (SLAs). Continuous Improvement Lead or co-own process-improvement initiatives, drive Playbook and documentation updates, and help implement best practices across the team. Interdepartmental Coordination Build and nurture positive working relationships with various functional teams to promote seamless, cross-functional operations. Non-Negotiable Culture & Operational Expectations Operational Flexibility

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/fss-revops-customer-support-sr-specialist-at-zendesk-87526a

Source: https://jobsbylevel.com/jobs/fss-revops-customer-support-sr-specialist-at-zendesk-87526a

## Cite this page

Level. https://jobsbylevel.com/jobs/fss-revops-customer-support-sr-specialist-at-zendesk-87526a.

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