# GBS Customer Support Rep II at UPS

UPS is hiring a GBS Customer Support Rep II. Level rates it Little AI ●○○○; you can [apply on UPS](https://jobsbylevel.com/go/c48df8ba-2ef7-4a01-bd37-c84c550d9d90?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. CO - MEDELLIN II GLOBAL BUSINESS SERVICES-GBS (COMEL).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 36 out of 100)
- Location: CO - MEDELLIN II GLOBAL BUSINESS SERVICES-GBS (COMEL)
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/c48df8ba-2ef7-4a01-bd37-c84c550d9d90?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=gbs-customer-support-rep-ii-at-ups-5ac451

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: The GBS Delivery Information Administrator, is responsible for package investigations, damage assessment, and claims management, using internal systems to track packages and locate proof of delivery for customers while consistently providing the highest level of service. The role also involves filing and maintaining records, preparing reports, and communicating with customers regarding claims. In addition, works with other departments both within Spain and internationally. Requirements: Fluency in Spanish (spoken and written). A good level of English (spoken and written) preferred Strong customer service skills. Excellent communication skills and the ability to interact effectively with people at all levels. Ability to work independently as well as part of a team. Ability to perform well under pressure. Systems proficiency in Microsoft Office applications. Education: High School Diploma or equivalent. The role will also include making outbound calls. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Source: https://jobsbylevel.com/jobs/gbs-customer-support-rep-ii-at-ups-5ac451

## Cite this page

Level. https://jobsbylevel.com/jobs/gbs-customer-support-rep-ii-at-ups-5ac451.

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