# GBS Sr Customer Service Rep at UPS

UPS is hiring a GBS Sr Customer Service Rep. Level rates it Little AI ●○○○; you can [apply on UPS](https://jobsbylevel.com/go/c2164a2b-bddf-4f19-8450-ba784d38411d?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. IN - MUMBAI CENTER (INBAI).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 0 out of 100)
- Location: IN - MUMBAI CENTER (INBAI)
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/c2164a2b-bddf-4f19-8450-ba784d38411d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=gbs-sr-customer-service-rep-at-ups-d72f40

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/gbs-sr-customer-service-rep-at-ups-d72f40

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Description Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues Job Description Provides comprehensive customer service support to external stakeholders, including shippers, recipients, and third parties. Ensures positive customer relations and the fair resolution of inquiries, exceptions, complaints, and claims in accordance with consumer laws. Offers customer service support through various channels such as calls, emails, SMS, and chats. Processes back-office activities and monitors the resolution process of customer cases. Documents incoming information regarding customer concerns and conducts thorough investigations until the case is resolved. Manages or performs inside UPS and partner operations to deliver on performance and quality Key Performance Indicators. Develops organization-wide initiatives to proactively inform and educate customers. Formulates improvement plans based on customer survey feedback. Career Track Description: Provides administrative or technical support to ensure effective on-going operations. Applies knowledge of established processes and procedures to execute with excellence. Career Level Description: Requires full proficiency in a range of assignments gained through training and considerable experience. Provides solutions to problems in situations that are atypical or infrequently occurring. Takes a broad perspective to problems and spots new, less obvious solutions. Identifies key issues and patterns from partial/conflicting data. Works with limited supervision and often helps less experienced colleagues Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Source: https://jobsbylevel.com/jobs/gbs-sr-customer-service-rep-at-ups-d72f40

## Cite this page

Level. https://jobsbylevel.com/jobs/gbs-sr-customer-service-rep-at-ups-d72f40.

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