# GCS Team Leader - Gulf + RoMEA at Johnson & Johnson

Johnson & Johnson is hiring a GCS Team Leader - Gulf + RoMEA in Cairo, Egypt. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/7b42b0b5-f8cd-4f42-a436-bc33530ed751).

AI Level 1, AI centrality 37 out of 100. Cairo, Egypt.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Cairo, Egypt
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/7b42b0b5-f8cd-4f42-a436-bc33530ed751

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Professional All Job Posting Locations: Cairo, Egypt Job Description: Global Customer Solutions Team Leader – Gulf + RoMEA Johnson & Johnson MedTech | Distributor Markets Role Overview The Global Customer Solutions Team Leader is responsible for leading day-to-day customer service operations across Gulf and Rest of Middle East & Africa (RoMEA), where business is primarily conducted through distributors. The role combines operational leadership, people management and transformation delivery to provide consistent, high-quality service across markets. The Team Leader will move the organization from reactive issue handling to proactive, insight-led customer and distributor management. This includes anticipating risks, addressing root causes, improving visibility and creating sustainable solutions before issues escalate. This is a hands-on leadership role that protects daily execution while advancing the regional transformation journey through process standardization, automation, digital adoption, stronger governance and team capability building. Key Responsibilities Lead end-to-end customer service operations across Gulf and RoMEA distributor markets, including order management, returns, delivery follow-up, invoicing support and escalations. Supervise the regional team, balance workloads, set clear objectives and monitor performance against agreed service levels. Establish a structured operating rhythm with the team and distributors to review priorities, ageing items, open risks and actions. Act as the first operational escalation point, drive cross-functional resolution and maintain clear ownership until closure. Strengthen distributor engagement through regular performance reviews, clear expectations and joint improvement plans. Drive the Gulf and RoMEA transformation roadmap while maintaining business continuity and consistent customer service. Review current ways of working, remove process gaps and manual touchpoints, and standardize processes, controls, work instructions and governance across markets. Lead continuous improvement initiatives that enhance quality, speed, visibility, productivity and customer experience. Identify and implement practical automation, reporting and AI-enabled solutions in partnership with Digital, IT and process owners. Shift the team from reactive issue handling to proactive service by using dashboards, trend analysis and early-warning indicators to anticipate risks. Coach and develop the team to use data, solve root causes, take accountability and operate as proactive solution partners. Define and monitor key performance indicators, ensure compliance with applicable policies and controls, and build strong collaboration across Commercial, Supply Chain, Planning, Deliver, Finance, Quality, Regulatory Affairs and Digital. Measures of success: Improved SLA attainment, order quality, response time and escalation closure. Fewer repeat issues, manual handoffs and avoidable customer or distributor escalations. Greater automation adoption and measurable capacity released for higher-value work.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/gcs-team-leader-gulf-romea-at-johnson-johnson-4143dc

Source: https://jobsbylevel.com/jobs/gcs-team-leader-gulf-romea-at-johnson-johnson-4143dc

## Cite this page

Level. https://jobsbylevel.com/jobs/gcs-team-leader-gulf-romea-at-johnson-johnson-4143dc.

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