# General Manager, One&Only Cape Town at Kerzner International

Kerzner International is hiring a General Manager, One&Only Cape Town (South Africa). Level rates it Little AI ●○○○; you can [apply on Kerzner International](https://jobsbylevel.com/go/43e1a723-a3ed-47ef-a457-499d942c5793?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Cape Town.

## Details

- Company: [Kerzner International](https://jobsbylevel.com/companies/kerzner-international)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Cape Town
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/43e1a723-a3ed-47ef-a457-499d942c5793?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=general-manager-one-only-cape-town-at-kerzner-international-4db85b

## Description

General Manager, One&Only Cape Town ( 21799 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion Key Duties and Responsibilities Operations/Property Management Develops an operational strategy that is aligned with the brand’s business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Keeps the Operations Team focused on the critical components of operations to drive guest satisfaction and the desired financial results; makes and executes key decisions to keep property moving forward towards achievement of goals. Champions change. Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Establishes a vision for product and service delivery on property. Continually communicates a clear and consistent message regarding operational goals to produce desired results. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience. Researches new products, services or trends and introduces ideas to operations to enable property to remain competitive. Analyzes pricing and services of competition and maintains active relationship with competition. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Tours building on a regular basis speaking with colleagues and guests to understand business needs and assess operational opportunities. Participates in public space walk-throughs with Engineering, Housekeeping and Stewarding to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. Works with community and local officials to ensure operational issues that involve external parties can be resolved in a mutually beneficial manner. Ensures regional business initiatives are implemented and communicates follow-up actions to team as necessary. Communicates and executes departmental and hotel emergency procedures and ensures operations staff can do the same. Guest Satisfaction Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership team. Fosters colleague commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and colleagues. Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer; ensures core elements of the service strategy are in place to produce the desired results. Serves as the customer advocate on the property. Pulls together resources to resolve guest and operational issues and impact results. Is highly visible and interfaces

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/general-manager-one-only-cape-town-at-kerzner-international-4db85b

Source: https://jobsbylevel.com/jobs/general-manager-one-only-cape-town-at-kerzner-international-4db85b

## Cite this page

Level. https://jobsbylevel.com/jobs/general-manager-one-only-cape-town-at-kerzner-international-4db85b.

Get job alerts: https://jobsbylevel.com/newsletter