# Global ETF Operations & Client Service, SVP at State Street

State Street is hiring a Global ETF Operations & Client Service, SVP. It pays $225k-$338k a year and Level rates it Little AI ●○○○; you can [apply on State Street](https://jobsbylevel.com/go/ae097314-7858-4b11-a2a1-0d810e0990b3?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Quincy, Massachusetts.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Quincy, Massachusetts
- Salary: $225k-$338k
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/ae097314-7858-4b11-a2a1-0d810e0990b3?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/global-etf-operations-client-service-svp-at-state-street-ff9e54

## Description

State Street is seeking a Senior Vice President, Global ETF Operations & Client Service to lead the strategic direction, operational excellence, client servicing model, and technology transformation of our global ETF servicing platform. This executive role is responsible for delivering best-in-class service to ETF issuers, Authorized Participants (APs), asset managers, and distributors while driving operational scalability, risk reduction, and innovation across the ETF operating model. The successful candidate will oversee ETF servicing, client onboarding, basket operations, settlements, order management, fund launches, and strategic technology initiatives while partnering closely with Product, Technology, Fund Accounting, Custody, Transfer Agency, Alpha, and Client Relationship teams to support continued growth in the ETF business. Key Responsibilities Strategic Leadership Define and execute the vision for the global ETF servicing and operating model. Lead the evolution of a scalable, globally integrated ETF servicing organization across North America, EMEA, APAC, and India. Drive continuous improvement, automation, and simplification initiatives to support growth in ETF assets, clients, fund launches, and transaction volumes. Partner with executive leadership to develop long-term strategic plans and investment priorities. Client Service & Relationship Management Serve as the senior operational executive for ETF issuer relationships. Lead client service strategy and governance for key ETF clients. Oversee service reviews, KPI reporting, issue management, and escalation processes. Partner with Relationship Management and Product teams to identify opportunities for growth and enhanced client experience. Ensure consistent delivery of high-quality service and operational excellence across the client base. ETF Onboarding & New Business Implementation Lead all aspects of ETF onboarding, including new client implementations, fund launches, conversions, and product expansions. Establish scalable onboarding frameworks, governance standards, and implementation methodologies. Coordinate cross-functional teams through design, testing, launch, and production readiness activities. Ensure successful integration of client requirements across servicing, accounting, custody, transfer agency, and technology platforms. Technology & Operating Model Transformation Serve as the business sponsor for ETF technology strategy and modernization initiatives. Drive development and deployment of automation, workflow tools, exception-based processing, operational controls, and straight-through processing solutions. Partner with Technology, Product, and Operations leadership to define future-state architecture and strategic roadmaps. Champion initiatives supporting ETFGP, Fund Connect, Alpha, onboarding platforms, settlement automation, basket production, and data management capabilities. Promote scalable, digitized, and exception-driven operating models that reduce risk and improve client outcomes. Operational Excellence & Risk Management Maintain accountability for daily ETF servicing operations, including: Basket production Order management AP support Settlements Cash and security reconciliations Exception management New fund launches Establish strong control frameworks and operational governance. Ensure compliance with regulatory requirements, market infrastructure expectations, and internal risk standards. Drive root-cause remediation and sustainable process improvements across the platform. Talent & Organizational Leadership Lead and develop a global team of ETF operations, onboarding, client service, and servicing professionals. Build a high-performing culture centered on accountability, innovation, client focus, and continuous improvement. Develop leadership succession plans and organizational capabilities to support future growth. Foster collaboration across global locations and business units. Qualifications Required Experience 15+ years of

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Source: https://jobsbylevel.com/jobs/global-etf-operations-client-service-svp-at-state-street-ff9e54

## Cite this page

Level. https://jobsbylevel.com/jobs/global-etf-operations-client-service-svp-at-state-street-ff9e54.

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