# Global Head of Digital Client Experience, MD - State Street Investment Management at State Street

State Street is hiring a Global Head of Digital Client Experience, MD - State Street Investment Management in Boston, United States. It pays $170k-$253k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/4775f801-1d80-4ed5-85db-5fb3db59d158?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Boston, Massachusetts.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Boston, Massachusetts
- Salary: $170k-$253k
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/4775f801-1d80-4ed5-85db-5fb3db59d158?utm_medium=ai-agent

## Description

State Street Investment Management is seeking a Global Head of Digital Client Experience within the COO Client Experience (CX) Technology and Business Services organization to lead the transformation of how clients interact with State Street IM across digital channels. This senior leader will partner with the Client Coverage Group (CCG), Chief Business Office (CBO), and COO stakeholders to define the target-state Digital Client Experience strategy and translate client and business needs into clear product blueprints and implementation roadmaps. The role will work closely with technology, operations, and data teams to deliver a differentiated, intuitive, and increasingly personalized digital client experience. What You Will Be Responsible For As Global Head of Digital Client Experience, you will: Develop the global Digital Client Experience strategy, vision, and target-state blueprint in partnership with CCG, CBO, and COO stakeholders. Design end-to-end digital client journeys that simplify interactions, increase personalization, reduce friction, and create an integrated client experience. Establish governance and prioritization across the Digital Client Experience roadmap, focusing resources on the highest-value client and business outcomes. Be the product owner of the implementation roadmap and partner with technology, operations, and data teams to translate business blueprints into scalable solutions. Build and lead a high-performing, AI-native Product Builder team, combining responsibilities traditionally performed by product managers and business analysts. Establish an AI-first product development approach, using AI to accelerate requirements, prototyping, analysis, testing, and solution development. Serve as a senior advocate for Digital Client Experience, driving alignment across business, technology, operations, and global stakeholders. What We Value Transformative and strategic leadership with the ability to translate vision into execution. A strong pro-AI mindset and willingness to rethink traditional product development and operating models. Deep understanding of digital client experience, product management, and client-centric design. Ability to translate complex client and business needs into clear product and technology solutions. Strong executive communication, stakeholder management, and influencing skills in a complex global organization. A collaborative, outcome-oriented leadership style with a track record of building high-performing teams. Qualifications & Experience 15+ years of experience in financial services, with significant leadership experience in asset management. 10+ years in senior leadership roles across business strategy, digital transformation, product development, business analysis, or related functions. Demonstrated experience defining digital strategies, target-state blueprints, and multi-year transformation roadmaps. Strong understanding of emerging AI capabilities and their application to product development, client experience, and business processes. Proven experience leading cross-functional initiatives across business, technology, operations, and data. Demonstrated experience building and leading high-performing product, digital, or transformation teams. Undergraduate degree required; advanced degree (MBA, MSc) preferred. Salary Range: $170,000 - $252,500 Annual The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ. Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/global-head-of-digital-client-experience-md-state-street-investment-management-at-state-street-b386ab

Source: https://jobsbylevel.com/jobs/global-head-of-digital-client-experience-md-state-street-investment-management-at-state-street-b386ab

## Cite this page

Level. https://jobsbylevel.com/jobs/global-head-of-digital-client-experience-md-state-street-investment-management-at-state-street-b386ab.

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