# Global IT Service Operations and Support Senior Supervisor at CMA CGM

CMA CGM is hiring a Global IT Service Operations and Support Senior Supervisor in Manila, Philippines. Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/d7da98fa-257f-4db4-8f67-1f44f61875bc?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Manila, PHL.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Manila, PHL
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/d7da98fa-257f-4db4-8f67-1f44f61875bc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=global-it-service-operations-and-support-senior-supervisor-at-cma-cgm-cee176

## Description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? YOUR ROLE Responsible for overseeing and assisting with the configuration and maintenance of simple to large-scale network infrastructure. Responsibilities will also include assisting in the maintenance of existing network infrastructure in a continuous service improvement approach. Network Engineer will provide remediation support to CEVA customers through the design, implementation, and integration of network infrastructure, assisting Project Managers with customer projects. Models and acts in accordance with our guiding principles and core values. First level escalation from help desk/NOC. WHAT ARE YOU GOING TO DO? Monitor and maintain all the network devices (SD-WAN devices, routers, switches, wifi controllers, etc) and any other related equipment and services. Perform audit on Network Devices to make sure that they have the standard configurations applied, firmware is to up-to-date, and evaluate if there are risks with the current setup (e.g End of Life Devices, SPOF Switches). Create and maintain documentation for monitoring, processes, network diagrams and existing devices inventory. Plan, schedule, and implement network upgrades (SD-WAN devices, routers, switches, wifi controllers, etc). Prepare and configure network devices for New Site Implementations and Migrations. Perform cleanups related Decommissions. Provide service/change management support (e.g. Configuration changes on Network Devices, Access points activations). Work on incidents/problem tickets related to infrastructure, collaborate with other Infrastructure teams and Vendors if needed. Identify mission critical production network related issue and troubleshoot end-user issues. Create and maintain documentation for monitoring, processes, network diagrams and existing devices inventory. Monitor and maintain all the network devices (DC, SD-WAN devices, routers, switches, wifi controllers, etc) any other related equipment and services. Perform network devices upgrade activities. Be available, willing to cover shifts as required, to rapidly troubleshoot any problems resulting from the changes and or faults. Create WIFI Planner/Heatmap for offices and warehouses Perform Disaster Recovery failover for Data Center and illustrate traffic flow Handle and prepare Data Center capacity reporting and weekly changes WHAT ARE WE LOOKING FOR? Bachelor's degree in Computer Science/engineering or related field preferred or minimum of 3 to 5 years' of relevant experience Good relevant experience with DC, SD-WAN, LAN, and Wi-Fi technologies. Understanding of DC technologies Understanding of SD-WAN and LAN technologies Cisco/HP certification is required (CCNA). CCNP preferred. Experience: SDWAN: 1. Experience in provisioning/activation of SDWAN edges 2. Creation of business policies and profiles depending on the requirements of the customer 3. Solid understanding of routing protocols (BGP, static, OSPF) 4. Able to configure and troubleshoot IPSEC/GRE tunnels 5. Solid understanding of the underlay and overlay technologies 6. Has hands-on experience

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/global-it-service-operations-and-support-senior-supervisor-at-cma-cgm-cee176

Source: https://jobsbylevel.com/jobs/global-it-service-operations-and-support-senior-supervisor-at-cma-cgm-cee176

## Cite this page

Level. https://jobsbylevel.com/jobs/global-it-service-operations-and-support-senior-supervisor-at-cma-cgm-cee176.

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