# Global Operations Key Account Manager (Semiconductor & Technology) | SG at CMA CGM

CMA CGM is hiring a Global Operations Key Account Manager (Semiconductor & Technology) | SG in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on CMA CGM](https://jobsbylevel.com/go/8bc97d52-bf3a-419f-aacb-c1a75d612f20?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Singapore, SGP.

## Details

- Company: [CMA CGM](https://jobsbylevel.com/companies/cma-cgm)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Singapore, SGP
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/8bc97d52-bf3a-419f-aacb-c1a75d612f20?utm_medium=ai-agent

## Description

- CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL. Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers. YOUR ROLE We are seeking an experienced Global Operations Key Account Manager to lead the worldwide operational relationship with one of our strategically important global technology customers. Based in Singapore, you will take ownership of operational performance and customer experience across our Air & Ocean business, working closely with senior customer stakeholders and CEVA teams throughout Asia Pacific, Europe and North America. This is a highly visible, customer-facing role requiring strong international freight forwarding expertise, commercial awareness and the ability to influence operational performance across a complex global network. You will play a key role in strengthening customer relationships, driving service excellence and supporting the long-term retention and growth of the account. WHAT ARE YOU GOING TO DO? Specifically, you will: Own and coordinate the global operational relationship for an assigned strategic customer across Air & Ocean, ensuring consistent service delivery against agreed commitments. Act as a senior operational contact for customer stakeholders, managing escalations and driving effective resolution of complex service issues across multiple countries. Monitor global service performance against agreed KPIs and SLAs, identifying performance gaps and coordinating root-cause analysis and corrective actions with regional and country teams. Lead global monthly and quarterly business reviews (MBRs/QBRs), providing meaningful performance insights, improvement plans and recommendations to senior customer stakeholders. Partner with Global Key Account Management, Business Development, Product and Operations teams to support account strategies, customer retention and business growth. Establish, maintain and improve customer Standard Operating Procedures (SOPs), ensuring consistent application of agreed processes and service standards across the global network. Coordinate the operational implementation and onboarding of new business, trade lanes and service requirements, working closely with regional implementation and operations teams. Identify and lead continuous improvement initiatives, including process optimisation, automation, digital reporting and opportunities to improve service quality and cost efficiency. Guide and influence regional and local operational teams to ensure accountability, effective collaboration and a consistent customer experience across markets. WHAT ARE WE LOOKING FOR? You are an accomplished international freight forwarding and operational account management professional who combines strong customer relationship management with the ability to drive service performance across global operations. You are comfortable engaging senior customer stakeholders, navigating complex operational challenges and influencing teams across different markets, cultures and time zones. You will also have: Extensive experience in international freight forwarding or logistics, with strong operational knowledge of both Air and Ocean products, supported by a bachelor's degree or equivalent qualification. Demonstrated experience managing complex strategic customer accounts at regional or global level, including senior stakeholder engagement, operational governance and service recovery. Strong analytical and problem-solving capability, with experience managing service KPIs, SLAs, root-cause analysis, business reviews and continuous improvement initiatives. Excellent communication, influencing and relationship management skills, with the ability to lead cross-functional teams and drive outcomes within a global matrix

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/global-operations-key-account-manager-semiconductor-technology-sg-at-cma-cgm-87ea06

Source: https://jobsbylevel.com/jobs/global-operations-key-account-manager-semiconductor-technology-sg-at-cma-cgm-87ea06

## Cite this page

Level. https://jobsbylevel.com/jobs/global-operations-key-account-manager-semiconductor-technology-sg-at-cma-cgm-87ea06.

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