# GPL Technical Support Analyst (Business Relationship Support Representative) at Wells Fargo

AI Level 1, AI centrality 38 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: CHARLOTTE, NC
- Salary: $22-$28/hr
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/0d3361c3-9f24-4bf1-b87b-797c87c27384

## Description

About this role: Wells Fargo is seeking a Technical Support Analyst (Business Relationship Support Representative) - in Global Payments & Liquidity (GPL) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com . Wells Fargo Global Payments and Liquidity Technical Support offers consultative technical support to small businesses, middle-market firms, and corporate clients. We collaborate with internal partners and vendors to support 45 online banking applications, including those for payments, receivables, and reporting. In this role, you will: Provide cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking. Provide intermediate to advanced level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications. Examples include but are not limited to; internet browser markup, scripting. display issues, transactional inconsistencies, associated application hardware support, network connectivity, and technical mechanics of application workflows. Interpret, evaluate, and resolve where possible telephone, email, and internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and software. Analyze moderately complex inquiries and determines appropriate steps to resolve problems with treasury management applications. Consult with more experienced technical support staff or management when appropriate course of action is unclear. Maximize performance and efficiency for application end-users. This support can be related to specific product or client’s application usage within the Vantage platform in general. Resolution is achieved through a combination of technical setting adjustments in the user’s environment, as well as more general tips and consultation about efficient and effective use of treasury online applications. Monitor production issue trends and communication of client reported defects or other feedback. In this role, team members are responsible for bringing global system outages or client reported application defects to management’s attention, as well as capturing necessary information from the end-user to assist technology teams in troubleshooting or analysis. Create a positive client experience for customers engaging the team for treasury application technical support. This experience is measured by direct surveys sent to users the consultant has supported. Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution. Required Qualifications: 1+ years of relevant business or customer support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 1+ years of technical support experience Windows Operating System Fundamentals and Networking Fundamentals Understanding of computer networking, including but not limited to local area networks (LAN), wide area networks (WAN), internet service provision (ISP), Internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering Advanced understanding of end-user operating systems, Windows, and Mac OS Advanced understanding of commercial web browsers such as MS Edge, Mozilla Firefox, Google Chrome, and Safari Advanced understanding of smart phones and tablets, including Apple iOS and Android OS, using both native application and web-based functions Intermediate Microsoft Office (Word, Excel, and Outlook) skills Knowledge and understanding of treasury management industry, products and services Previous call center experience Strong telephone etiquette skills Excellent verbal, written, and interpersonal communication skills Strong organizational,

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Source: https://jobsbylevel.com/jobs/gpl-technical-support-analyst-business-relationship-support-representative-at-wells-fargo-dd52d5

## Cite this page

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