# Group Manager - Customer Support - Digital Solutions at Roche

Roche is hiring a Group Manager - Customer Support - Digital Solutions. It pays $125k-$232k a year and Level rates it Little AI ●○○○; you can [apply on Roche](https://jobsbylevel.com/go/bf4f7386-6685-49f7-962b-3df2c1c84905?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Indianapolis.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Indianapolis
- Salary: $125k-$232k
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/bf4f7386-6685-49f7-962b-3df2c1c84905?utm_medium=ai-agent

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care. The Opportunity: As a Group Manager - Customer Support - Digital Solutions, you will lead and empower a team of Customer Support professionals to deliver exceptional service and technical expertise to our customers. You will oversee the activities of the Customer Support organization within your assigned affiliate and division. Your leadership will drive operational excellence, customer satisfaction, and alignment with Roche’s strategic vision. As the Group Manager - Customer Support - Digital Solutions, you will: Lead and manage Customer Support Team Managers and their activities to ensure exceptional service delivery for assigned customers. Support the implementation and consistent execution of the affiliate’s contact center and technical support strategy. Drive the successful execution of the vision and strategy, ensuring optimal business performance and customer outcomes. Oversee documentation, service methodology, product design, and service plans to ensure timely and effective execution aligned with diverse customer needs. Ensure customer service issues are resolved efficiently and to the highest standard. Manage interfaces and collaboration between the Customer Support organization and related business areas to strengthen operational alignment. Partner with cross-functional affiliate, regional, and global colleagues to address evolving product and customer needs. Select, develop, and evaluate team members, fostering a culture of accountability, collaboration, and continuous improvement. Build and maintain a strong organizational culture centered on service excellence, employee engagement, and professional growth. Who You Are: Our preferred candidate would work onsite at our Indianapolis Headquarters. Minimum Requirements: Bachelor’s degree in Medical Technology, Clinical Chemistry, Microbiology, Information Technology, Life Sciences, Business, or other appropriate discipline. 10 years of progressive experience, with prior experience in a clinical laboratory, healthcare environment, or diagnostics industry preferred. 5 years of prior direct people leadership experience (or equivalent), with experience preferred in a technical support, quality, contact center, or business equivalent function. Ability to learn Roche product lines, equipment, products and/or systems Excellent leadership, communication, organization, and customer service skills Preferred Requirements: Strong organization and analytical skills to uncover key technical, operational, and strategic issues. Strong interpersonal skills to effectively lead, manage and influence people at various organizational levels internally and externally. General understanding of contact center systems and processes. This role is not eligible for relocation benefits The expected

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/group-manager-customer-support-digital-solutions-at-roche-7a1859

Source: https://jobsbylevel.com/jobs/group-manager-customer-support-digital-solutions-at-roche-7a1859

## Cite this page

Level. https://jobsbylevel.com/jobs/group-manager-customer-support-digital-solutions-at-roche-7a1859.

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