# Guest Experience Manager | One&Only Aesthesis, Athens at Kerzner International

Kerzner International is hiring a Guest Experience Manager | One&Only Aesthesis, Athens. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/0e088dcf-740b-4910-9f2e-75be101146d0?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Glifada.

## Details

- Company: [Kerzner International](https://jobsbylevel.com/companies/kerzner-international)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Glifada
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/0e088dcf-740b-4910-9f2e-75be101146d0?utm_medium=ai-agent

## Description

Guest Experience Manager | One&Only Aesthesis, Athens ( 21416 ) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. Job Summary The Guest Experience Manager reports directly to the Director of Rooms and serves as the primary point of contact throughout all stages of the guest journey, including pre-arrival, in-house, and post-stay experiences. The main objective of this role is to ensure that guest expectations are not only met but consistently exceeded throughout their stay. Working closely with the Front Office Manager and Executive Housekeeper, the Guest Experience Manager ensures seamless coordination across departments, enabling colleagues to provide memorable experiences and equipping the team with the tools, guidance, and support needed to succeed. The role fosters a culture of service excellence, anticipates guest needs, and continuously seeks opportunities to enhance the overall guest experience. Key Duties and Responsibilities Lead the Guest Experience Department, including Guest Experience Agents, Concierge, and Connectivity Centre teams, ensuring exceptional service delivery throughout the guest journey in alignment with the One&Only Four Pillars. Drive guest satisfaction, loyalty, and retention by creating memorable and personalized experiences that consistently exceed guest expectations. Review, analyze, and interpret guest feedback, comments, online reviews, and satisfaction survey results, identifying trends and implementing action plans to continuously improve service standards and guest satisfaction scores. Review guest satisfaction metrics regularly with the team and collaborate with operational leaders to address opportunities for improvement. Maintain a high level of visibility throughout the resort, especially during peak arrival, departure, and operational periods, engaging proactively with guests and colleagues. Act as a key escalation point for guest concerns, ensuring complaints, requests, and service recovery actions are handled promptly, professionally, and effectively. Ensure all guest feedback, concerns, and service recovery opportunities are reviewed and communicated during daily operational meetings. Promote and champion the One&Only Four Pillars across the department, fostering a culture of continuous improvement and service excellence. Manage all pre-arrival, in-house, and post-departure guest communications, ensuring timely, personalized, and professional interactions. Ensure guest profiles, preferences, special occasions, and historical information are accurately maintained and effectively communicated to relevant departments prior to guest arrival. Communicate guest arrivals, VIP requirements, preferences, and special requests to operational teams to ensure seamless execution. Conduct pre-arrival inspections of VIP accommodations, amenities, and guest arrangements to ensure readiness and attention to detail. Monitor response times and service quality standards, ensuring all guest correspondence is responded to within established timelines. Maintain comprehensive knowledge of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/guest-experience-manager-one-only-aesthesis-athens-at-kerzner-international-b063a9

Source: https://jobsbylevel.com/jobs/guest-experience-manager-one-only-aesthesis-athens-at-kerzner-international-b063a9

## Cite this page

Level. https://jobsbylevel.com/jobs/guest-experience-manager-one-only-aesthesis-athens-at-kerzner-international-b063a9.

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