# Head of APAC Shareholder Services (SHS), State Street Investment Management - Vice President I at State Street

State Street is hiring a Head of APAC Shareholder Services (SHS), State Street Investment Management - Vice President I in Sydney, Australia. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/4f2a979b-dc64-486f-9839-a32efcd1a14a).

AI Level 1, AI centrality 0 out of 100. Sydney, Australia.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Sydney, Australia
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/4f2a979b-dc64-486f-9839-a32efcd1a14a

## Description

Who are we looking for? The Head of APAC Shareholder Services (SHS) is responsible for leading the APAC SHS function, ensuring the delivery of high-quality, scalable, and risk-controlled shareholder servicing and client trading operations across the region. The role partners closely with Global SHS teams in North America and EMEA, as well as local business, product, compliance, risk, technology, and operations teams to drive operational excellence, business continuity, transformation, and client service outcomes. The successful candidate will lead a geographically diverse team, foster a culture of accountability and continuous improvement, and ensure APAC remains aligned with global operating models and strategic objectives As the Head of APAC SHS, VP, you will be responsible for: Leadership & People Management Lead, develop, and inspire a diverse team of operations professionals across APAC. Foster a culture focused on operational excellence, accountability, collaboration, and continuous improvement. Establish clear performance objectives and conduct regular performance reviews and one-on-one meetings. Develop succession plans and ensure adequate cross-training and operational resilience across locations. Support employee engagement, talent development, and career growth initiatives . Operational Oversight Oversee all APAC Shareholder Services and Client Trading activities, ensuring transactions are processed accurately, timely, and in accordance with established procedures and controls. Ensure all operational activities meet internal service level agreements (SLAs), regulatory requirements, and client expectations. Act as the senior escalation point for operational issues, client concerns, and service-related incidents. Monitor operational capacity, workload distribution, and resource planning across the region. Risk Excellence & Governance Promote a strong risk management culture and embed risk excellence principles throughout the organization. Drive reduction of operational errors, near misses, and control deficiencies through proactive management and continuous improvement. Ensure operating procedures are appropriately documented, maintained, and reviewed on a regular basis. Support and oversee Operational Resilience and Business Continuity Planning (BCP) for the APAC SHS function. Ensure adherence to FTTOP requirements, regulatory obligations, and global risk standards. Transformation & Continuous Improvement Identify and lead strategic transformation initiatives that improve operational efficiency, scalability, and control effectiveness. Drive automation and digitization opportunities to reduce manual processing and operational risk. Partner with Technology, Operations Transformation, and Global SHS teams on strategic initiatives, system enhancements, and process redesign. Establish and monitor key operational metrics, KPIs, and management reporting. Global Partnership & Stakeholder Management Represent APAC SHS within global governance forums and leadership discussions. Partner closely with North America and EMEA SHS leadership to ensure alignment of processes, controls, and strategic priorities. Build strong relationships with internal stakeholders. Support new business initiatives, product launches, and market expansion efforts across APAC . Conduct Risk & Culture Promote ethical conduct and effective risk management in all business activities and decision-making. Embed conduct risk considerations into team discussions, operational reviews, and management practices. Champion State Street's values and leadership principle s. Qualifications & Experience Required Bachelor's degree or equivalent experience. 10+ years of experience in investment management operations, transfer agency, shareholder services, client trading, fund operations, or related fields. Proven people leadership experience managing regional or multi-location teams. Strong understanding of mutual funds, ETFs, shareholder servicing, client trading, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-apac-shareholder-services-shs-state-street-investment-management-vice-president-i-at-state-street-c5902f

Source: https://jobsbylevel.com/jobs/head-of-apac-shareholder-services-shs-state-street-investment-management-vice-president-i-at-state-street-c5902f

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-apac-shareholder-services-shs-state-street-investment-management-vice-president-i-at-state-street-c5902f.

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