# Head of Client Experience APAC at M&G

M&G is hiring a Head of Client Experience APAC. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/2b4839f4-0b89-49d2-a852-b60ddccf4331?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. CBD Singapore.

## Details

- Company: [M&G](https://jobsbylevel.com/companies/m-g)
- AI level: AI Level 1 (score 0 out of 100)
- Location: CBD Singapore
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/2b4839f4-0b89-49d2-a852-b60ddccf4331?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/head-of-client-experience-apac-at-m-g-7f2bf1

## Description

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions. Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role. Our purpose is to give everyone real confidence to put their money to work. We act with care – treating customers, clients and colleagues with the same level of respect we would expect for ourselves. And we invest with care, making choices for the long term. We empower our people at M&G to do the right thing, honouring our commitments to others and acting with conviction. Our business is built on trust and we don’t take that lightly. The Role The Head of APAC Client Experience is responsible for leading and evolving the APAC Client Experience team, with accountability for delivering consistent, high-quality client experience and client servicing. This role combines strategic leadership with operational oversight, ensuring client relationships are strengthened, servicing delivery is robust, and the function is positioned to scale in support of business growth. As a senior representative of the business, the role supports the Global Head of Client Experience shape and execute the Client Experience strategy, aligning closely with Client Group, Investment, and Operations teams. It plays a key role in embedding a disciplined, governance-led servicing model while driving continuous improvement in client experience and outcomes. The role also contributes to the broader Client Experience (CX) agenda, ensuring that client needs and perspectives are embedded in change initiatives and strategic priorities. Key Responsibilities for this role: Client Experience Strategy and Delivery Define and deliver the APAC Client Experience strategy, aligned to the wider client experience vision and global Client Experience strategy Support the development of a scalable client servicing model across the end-to-end client lifecycle. Working closely with the Client Experience senior leadership team to ensure global consistency and standards Continuously enhance the client experience by identifying improvement opportunities and embedding best practice across the function Monitor market and client trends to inform engagement strategies and service evolution Build strong, effective relationships with senior stakeholders across Client Group, Investment, and Operations teams Develop and improve alignment across internal teams to deliver timely and coordinated client outcomes Leadership and Team Management Lead, manage and develop the APAC Client Experience team, including Client Directors and Client Associates, setting clear priorities and performance expectations Evolve capabilities to support growth and transformation of the APAC Client Experience team Foster a collaborative, high-performing team culture Support senior client interactions and strategic relationship management, including key institutional and wholesale clients Client Relationships and Oversight Manage a small book of clients to provide ongoing direct insight of client management requirements Maintain overall accountability for the quality and consistency of client servicing and communications for APAC institutional and wholesale clients Act as a senior escalation point for complex client issues, ensuring timely and effective resolution Ensure strong relationship management across institutional, wholesale and advisory client

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-client-experience-apac-at-m-g-7f2bf1

Source: https://jobsbylevel.com/jobs/head-of-client-experience-apac-at-m-g-7f2bf1

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-client-experience-apac-at-m-g-7f2bf1.

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