# Head of Customer Excellence, APAC at RELEX Solutions

RELEX Solutions is hiring a Head of Customer Excellence, APAC. Level rates it Little AI ●○○○; you can [apply on RELEX Solutions](https://jobsbylevel.com/go/2dd67618-f3f2-4f8b-8ff0-5a58583ad3dc?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. APAC.

## Details

- Company: [RELEX Solutions](https://jobsbylevel.com/companies/relex-solutions)
- AI level: AI Level 1 (score 0 out of 100)
- Location: APAC
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/2dd67618-f3f2-4f8b-8ff0-5a58583ad3dc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-customer-excellence-apac-at-relex-solutions-0623f2

## Prepare for this job

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## Description

Who we are We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together. What we do RELEX runs the planning decisions behind 700+ retailers and manufacturers worldwide, deciding, at real scale, what gets forecast, stocked, priced, promoted, and produced across the entire value chain. Few problems combine this much data, this much complexity, and this much real-world weight: get it right and a shelf stays stocked, a factory line doesn’t stall, food doesn’t rot in a warehouse before it’s sold. Get it wrong, and it shows up in actual losses, for some of the largest retail and manufacturing brands in the world. We’ve grown for 76 consecutive quarters straight, and it’s accelerating: the first half of 2026 was the strongest in the company’s history, with new contract value up 83% year over year. We’re a team of 2,000+ people, headquartered in Helsinki, with offices across Europe, North America, and Asia-Pacific. In response to our fast growth and market expansion we are looking for Head of Customer Excellence for APAC North to lead an integrated Customer Success and Service Delivery team and be accountable for customer outcomes, service health, retention and growth, and the sustainable economics of the regional portfolio. You will work where customer strategy, service performance and commercial judgement meet. You will help your teams focus on the right customers and interventions, make clear capacity trade-offs, and coordinate action when a risk is bigger than any single CSM or SDM can resolve. APAC North brings together significant customer opportunity with diverse markets, cultures, languages, partners and service requirements. You will have the mandate to unite those perspectives, build a stronger regional team and make sure customer growth is backed by reliable service, clear accountability and sustainable ways of working. What we need you to do and be Bring your ideas. Challenge ours. Grow with us. Drive customer outcomes and account health: Own portfolio-level outcomes, health, retention and growth, ensuring customers progress through adoption, value realisation and optimisation, working closely with Customer Success Managers and commercial leaders. Safeguard service health and continuity: Make sure material service risks are visible, clearly owned and progressed with Service Delivery, Support and technical teams. Manage service economics: Balance cost-to-serve against customer value, contractual commitments and account complexity, and make delegated commercial decisions within the published contract approval framework, partnering with Sales on pricing, negotiations and contracting. Direct portfolio capacity: Decide account coverage and allocate CSM and SDM capacity: add coverage, use pooled support, rebalance workload or step in directly, prioritising by customer value, risk, service health and cost-to-serve. Lead and develop your team: Coach and grow an integrated CSM and SDM team, building consistent practice, accountability and succession strength. You select candidates for approved vacancies, lead performance and development decisions, and recommend compensation adjustments within company frameworks. Tackle systemic risk: Spot patterns across accounts, assign ownership of systemic or cross-account risks and mobilise cross-functional action when issues can't be solved within one account team. You will decide within agreed organisational, budget, policy and commercial guardrails. CSMs keep ownership of account business outcomes and SDMs keep platform and operational governance, so you will step in where leadership or cross-account judgement is needed

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-customer-excellence-apac-at-relex-solutions-0623f2

Source: https://jobsbylevel.com/jobs/head-of-customer-excellence-apac-at-relex-solutions-0623f2

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Level. https://jobsbylevel.com/jobs/head-of-customer-excellence-apac-at-relex-solutions-0623f2.

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