# Head of Digital Omnichannel at Chalhoub Group

Chalhoub Group is hiring a Head of Digital Omnichannel in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Chalhoub Group](https://jobsbylevel.com/go/8490fb7a-f7ee-4a42-8b1e-7b92a513097f?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Bengaluru, India.

## Details

- Company: [Chalhoub Group](https://jobsbylevel.com/companies/chalhoub-group)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Bengaluru, India
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/8490fb7a-f7ee-4a42-8b1e-7b92a513097f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-digital-omnichannel-at-chalhoub-group-0ff097

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/head-of-digital-omnichannel-at-chalhoub-group-0ff097

## Description

INSPIRE | EXHILARATE | DELIGHT Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail. For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Lead the Digital Delivery function across the digital commerce portfolio, translating business requirements into clearly defined features and delivery outcomes that enhance customer journeys across the Group’s digital platforms. Oversee delivery across core commerce (checkout and payments), product discovery, mobile apps, digital commerce platforms, and projects, ensuring priorities are translated into executable plans and delivered consistently. Drive strong delivery discipline, cross-functional alignment, and high-quality digital experiences for the Group’s brands. • Translate the global digital commerce roadmap into a high-velocity delivery portfolio, partner with Dubai to align multi-squad capacity with brand priorities, ensuring predictable, high-quality execution. • Direct complex delivery initiatives in collaboration with the CPO office, regional brand heads, and joint-venture partners. • Drive value realization and business outcomes (conversion, AOV, adoption) by optimizing cross-omni dependency matrices, mitigating risks, and ensuring cohesive customer experiences. • Champion Agile maturity and delivery excellence across the Omnichannel domain. • Cultivate a high-performing guild of Capability Analysts and Leads, driving continuous improvement in delivery metrics (Sprint Velocity, Predictability Score, Cycle Time) while establishing rigorous Definition of Ready (DoR) and Definition of Done (DoD) standards to eliminate defect escape. • Responsible for developing the SLA report monthly and presenting this back to the brands to ensure Quality and product SLAs are met on a monthly basis. • Responsible for billing across all the digital squads, ensuring that development and associated costs are billed to the business teams. • Manage delivery demand versus squad capacity, ensuring commitments are realistic and dependencies across squads are understood before work is planned. • Ensure the team of Analysts are focused on business requirements being translated into well-defined features, functional requirements, acceptance criteria and executable delivery outcomes before they enter development. • Lead

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-digital-omnichannel-at-chalhoub-group-0ff097

Source: https://jobsbylevel.com/jobs/head-of-digital-omnichannel-at-chalhoub-group-0ff097

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-digital-omnichannel-at-chalhoub-group-0ff097.

Get job alerts: https://jobsbylevel.com/newsletter