# Head of ICT Procurement at Serco

Serco is hiring a Head of ICT Procurement. Level rates it Little AI ●○○○; you can [apply on Serco](https://jobsbylevel.com/go/a5ac5f88-95e8-409c-bb0b-1b5c8f33ded7?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Remote (Home Based, West Midlands, United Kingdom).

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Remote (Home Based, West Midlands, United Kingdom)
- Posted: October 29, 2026
- Apply: https://jobsbylevel.com/go/a5ac5f88-95e8-409c-bb0b-1b5c8f33ded7?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-ict-procurement-at-serco-0cb403

## Description

Head of ICT Procurement Home-based - attached to our Solihull or London office Full Time, Permanent Band 2 / £95,000-£110,000 (dependent on experience) Here at Serco, we’re looking for an experienced and commercially focused Head of ICT Procurement to lead our ICT procurement strategy across the UK & Europe. This is a senior, high-profile role with responsibility for how Serco buys and manages technology across key categories including software, infrastructure, networks and telecoms, and ICT professional services. You’ll make sure robust commercial agreements are in place, supplier relationships are managed effectively, and the business continues to achieve strong value while protecting itself from contractual and supply-chain risk. You’ll also play an important role in supporting Serco’s growth ambitions, partnering with our Procurement Business Partners, Growth and Technology teams to provide category insight and expertise into bids. You’ll help shape competitive supply-chain solutions, strategically source and manage partners, and identify opportunities to leverage existing or new suppliers to support profitable growth. Reporting to the UK & Europe Procurement Director, you’ll lead the UK-based ICT Category Team and act as Serco’s subject-matter expert for ICT procurement. Working closely with C-suite and senior stakeholders, you’ll translate complex business requirements into practical category strategies and sourcing plans that improve cost, service, innovation and supplier performance. This is an opportunity to combine deep IT category expertise, strategic sourcing, commercial leadership and senior stakeholder influence in a complex and evolving organisation. As part of this you’ll: Lead the development, implementation and ongoing management of Serco’s ICT category strategy across the UK & Europe. Lead and develop a team of Category Managers, Senior Buyers and Buyers, setting clear priorities and enabling the successful delivery of the sourcing pipeline. Partner with Procurement Business Partners, Growth and Technology teams to bring ICT category insight and procurement expertise into bids and growth opportunities. Strategically source and manage technology partners, helping to create competitive propositions and supply-chain solutions which support new and profitable business growth. Build trusted relationships with C-suite, Board-level and other senior stakeholders, influencing decisions and securing support for category strategies. Ensure strong commercial contracts and appropriate contractual protections are in place across the ICT supplier base. Lead strategic relationships with key technology suppliers, driving performance, value and continuous improvement while managing commercial and operational risk. Translate category strategies into a clear, prioritised pipeline of sourcing projects and provide oversight and governance throughout their delivery. Deliver measurable savings and wider commercial benefits while improving service, quality, innovation and risk management. Act as a senior escalation point for complex contractual matters, providing guidance to the team and working with legal colleagues where required. Track category spend, supplier performance, compliance, project delivery and benefits, taking corrective action where needed. What you’ll need to do the role: Significant procurement and category management experience, with deep knowledge of the IT/ICT supplier market. Strong experience across relevant technology categories, such as software, infrastructure, networks, telecoms and ICT professional services. A proven track record of creating and implementing strategic category plans within a large, complex organisation. Demonstrable experience of leading, developing and delivering results through a procurement or category team. Strong commercial and contractual capability, including experience negotiating agreements, establishing effective contracts and resolving complex contractual matters. Experience

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-ict-procurement-at-serco-0cb403

Source: https://jobsbylevel.com/jobs/head-of-ict-procurement-at-serco-0cb403

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